OPERATIONS COORDINATOR – Reports to Operations Director
Job Type: Full-time (temp – to hire)
Great benefits after 90 days
The Operations Coordinator is responsible for quality control of service work orders by coordinating with the field technicians and billing department to ensure timely, high-quality input into billing. Also provides support to the Director of Operations as requested.
This position is responsible for (but not limited to) the following:
1. Provides Quality Control for all Service paperwork
Reviews exception cases for all service paperwork working with the billing department
Make the initial contact with field personnel with coaching and feedback regarding tablet discrepancies & data quality issues
Tracks quality and issues of all techs for training purposes – sends to appropriate Manager
2. Sage Processing
3. Provides support to Technicians in managing and documenting time
Assists all technicians with managing time
Corrects and adjusts all time for technicians and electricians.
Add special instructions to customer profile.
4. Assists Director of Operations
Maintain a positive and collaborative team environment for entire Operations Department.
Takes initiative and adapts to other responsibilities when tasked.
Qualifications:
Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner
Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)
Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
Ability to comprehend, summarize, edit and paraphrase data
Ability to browse the internet and also use the internal systems and websites for our customers
Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations
Ability to create, navigate, search and update Colorado Lighting’s systems. (work orders, reports, quotes, invoices etc, emails)
Ability to use office equipment (i.e., fax, phone, scanner, copier, mail)
Proficiency in SAGE 100 Contractor helpful
