CWI Retail Systems is a leading Managed I.T. and POS Service Provider and manufacturer authorized direct distributor in the North Carolina, Virginia, Maryland, West Virginia, South Carolina and the District of Columbia Markets. Providing exemplary technical support services to our customers in the retail, hospitality, and independent grocery businesses since 1982. In 2009 Computer World, Inc. merged with CCR Retail Systems, est. 1971, and now operates under the name CWI Retail Systems.
Responsibilities:
Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times.
Strong computer & network administration skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
Exceptional customer service and communication skills to provide prompt and accurate feedback to customers in a professional manner.
Assists with the installation, configuration, and ongoing usability computers, point of sale hardware, peripheral equipment, and software within established standards and guidelines.
Follows standard processes and procedures along with monitoring license compliance.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Logs all customer requests and updates service calls utilizing the designated work order and tracking system.
Provides Helpdesk, Deskside and Onsite hardware and software support as needed.
Provides general knowledge of all Customer standard products as defined per engagement.
Participates in Support meetings for process and support improvement.
Required Skills / Qualifications:
years of experience in a technical support/helpdesk, customer service environment.
Experience in the use and support of imaging, remote access and knowledge of POS system support is helpful but not required.
Preferred Skills / Qualifications:
DESKTOP AND LAPTOP COMPUTER HARDWARE AND OPERATING SYSTEMS
SERVER COMPUTER HARDWARE AND OPERATING SYSTEMS
SWITCHES, ROUTERS, FIREWALLS, WIRELESS ACCESS POINTS & RANGE EXTENDERS
TCP/IP, DOMAIN MANAGMENT & DNS, ACTIVE DIRECTORY, MAC ADDRESSING, NETWORK AND CYBER SECURITY
VIRTUALIZED OPERATING ENVIRONMENTS , VMWARE, HYPERV, VLANS, VDC.
MICROSFT 365 DEPLOYMENTS AND MIGRATION INCLUDING EXCHANGE, OUTLOOK AND OFFICE.
SQL, ACCESS, SCRIPTING DATABASE ADMINISTRATION HELPFUL
Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
Weekends as needed
Ability to Commute:
Warsaw, NC 28398
