Vacancy expired!
Rezult continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Helpdesk/Support Services Specialist to fulfill an immediate vacancy. The position of Helpdesk/Support Services Specialist functions as the single point of contact for all information technology issues including software, hardware and networking. Responsibilities include supporting company users via phone, remote computer session or at the desktop level. Responsibilities: • Provides telephone, in-person and online support to end-users. Identifies, diagnoses, and resolves technical problems, facilitates problem escalation and solution tracking. • Understands basic networking concepts, including cabling, wireless LAN schemes and connects client’s to network switches and routers. • Notifies appropriate personnel of any problems not immediately resolved including coworkers, and updating management when appropriate. • Loads appropriate software packages such as operating systems, networking components and office applications. • Provides updates, status and completion information to manager and/or client’s, via voice mail, e-mail or in-person communication. Requirements • Skilled in basic technical deductive problem solving. • Ability to manage difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. • Demonstrates professional communication skills; able to speak clearly and persuasively in positive or negative situations. • Focus on quality and ways to improve and promote quality and demonstrates accuracy and thoroughness. • Skilled at organizing prioritizes and planning work activities uses time efficiently and develops realistic action plans. • Minimum one to two years of Helpdesk experience including strong knowledge of basic software and hardware troubleshooting. • Certifications preferred. • Proficient in the operation and functionality of Microsoft Windows operating systems and Microsoft Office applications. If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezulttechnology.com.
