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DescriptionThe Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.ResponsibilitiesThe Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance too it.
Escalates unresolved and pending customer grievances.
Decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Must have Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Required Qualifications1 or more years of call center experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills including ability to learn new computer programs
Must reside in EST or CST
Additional RequirementsWork Style : Remote work at home
Hours: Shifts will be scheduled in 8-hour increments between 8:00 AM- 9:00 PM EST. New hire shifts (after training) will be between 10:30am- 9:00 PM - Shift bids periodically occur, based on business needs
Training: August 22, 2022 for 6 weeks Monday-Friday 8:30 AM - 5:00 PM EST and then shift will be 10:30 AM - 9:00 PM EST.
Attendance Policy: The department has a strict attendance policy during the first 120 days. Time off is discouraged during this period.
Remote Work at Home RequirementsMust have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work
Must have accessibility to hardwired high speed internet with minimum speeds of 25mbps x 10mbps for a home office (Wireless and Satellite are prohibited)
Preferred QualificationsAssociate's or Bachelor's Degree
Healthcare experience
Fluency in Spanish
Additional InformationResumes need to be formatted, free of spelling and grammar errors, and complete with full work history within 7-10 years. Please notate any positions that may be considered seasonal, short term and any reasons for gaps in work history, (pursuing education, relocated, taking care of family).
After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE) . This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net , please add to your contacts or safe senders list to avoid this going to your spam folder.
These requirements include:Access to a personal computing device with a camera, a minimum internet connection speed of 25mbps x 10mbps
Dedicated secure home workspace for interview or work purposes.
If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Scheduled Weekly Hours40
