IT Support Technician - Endpoint

IT Support Technician - Endpoint

09 Jan 2024
Alabama, Birmingham, 35201 Birmingham USA

IT Support Technician - Endpoint

Vacancy expired!

JOB SUMMARY



The IT Support Technician will provide moderately complex technical assistance and support to Stifel employed end-users. This position will help install, upgrade and troubleshoot hardware and software systems. This position performs routine preventive maintenance on all end user computer systems. Must possess a problem-solving attitude along with the ability to give and take clear technical instructions. This position must be familiar with diagnostic programs and remote troubleshooting techniques. Prompt, thorough and accurate customer service is expected to increase client satisfaction.



ESSENTIAL DUTIES AND RESPONSIBILITIES



  • Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices.
  • Provide prompt support to users via email, phone, and other electronic means.
  • Provide direction and assistance to team members.
  • Own moderately complex issues through resolution, escalating to appropriate support member/team when necessary.
  • Troubleshoot complex issues autonomously, work independently to meet deadlines.
  • Keep leadership apprised of issues, status, and resolution, escalating when necessary.
  • Create technical documentation and procedures for updating enterprise knowledge base.
  • Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software.
  • Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Possible overtime and schedule changes based on business needs; remain on-call to assist in the event of off hours outages; on-call rotation of after-hours support is required.
  • Higher than average amount of bending and crawling as needed for installation. May occasionally lift up to 20 pounds.
  • Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%)

QUALIFICATIONS



  • High School diploma or equivalent required.
  • 4+ years’ related experience required.
  • Solid knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
  • Possess exceptional organizational time management skills.
  • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
  • Solid knowledge of industry standard IT best practices, including disaster recovery and high availability concepts.
  • Effective communication skills and ability to relay information well in both written and verbal form.
  • Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
  • Good interpersonal interaction and able to work well with others.

ADDITIONAL SKILLS

  • Knowledge of teleconferencing/audio and video conferencing technologies and platforms, including but not limited to Zoom, WebEx, Teams, Skype, and BlueJeans.
  • Understanding of A/V systems, components, and protocols (Crestron, AMX, Extron, RS232, Dante, A/V-over-IP, etc.)
  • Maintain composure under stressful situations for executives/leadership
    • Executive support for video conferencing
  • Understanding of A/V signal paths and the ability to troubleshoot failures in the signal path
  • Experience administrating systems and accounts for phone and video conferencing a plus
  • Experience installing A/V systems a plus

ABOUT STIFEL

Established in 1890, Stifel is one of the nation’s leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation’s seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry’s largest research franchises. In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.



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Job Details

  • ID
    JC30768717
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Stifel
  • Date
    2022-01-07
  • Deadline
    2022-03-08
  • Category

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