Technical Customer Support Analyst

Technical Customer Support Analyst

02 Nov 2021
Alabama, Birmingham, 35212 Birmingham USA

Technical Customer Support Analyst

job summary:

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.Ensure that desktop connection, ie. network jacks are in proper working order.



location: Birmingham, Alabama

job type: Contract

salary: $17 - 19 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.Ensure that desktop connection, ie. network jacks are in proper working order.






qualifications:


  • Experience level: Experienced
  • Education: Associates


skills:
  • Support



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5440485
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $17 - 19 per hour 17 - 19 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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