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The
Technical Services Engineer works the daily inbound cases from Customer Service; determine the root cause and either resolve or escalating to other team members or teams as required. This position is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system wide incidents or issues are known and case resources coordinated.The
Technical Services Engineer reports to the Technical Services Manager.NOTE: this is an
ENTRY LEVELposition.Essential Duties/Responsibilities:Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
All your information will be kept confidential according to EEO guidelines.