Plans, supervises and executes the technical infrastructure of the company including servers, networks and network appliances, security, phones, and related systems. Works with the IT Director and IT Development Team to help ensure that the company's technology needs are being met.
Essential Duties and Responsibilities
SQL Databases, Exchange Server, IIS
Installation and maintenance of technology not limited to PC upgrade/servicing, printer management, and IT asset management.
Develops, installs, and tests new network hardware and software releases, system upgrades, evaluates and installs patches and resolves software related problems.
Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems.
Provides senior level expertise on decisions and priorities regarding systems architecture
Responsible for design, sizing, integration, implementation, and support of virtualization solutions and related back-end hardware, software and tools to ensure the availability, performance, and integrity of global infrastructure environment.
Typical responsibilities involve analyzing and monitoring system health, ensuring capacity planning is performed, setting infrastructure operational standards and procedures, performing systems tuning, securing, troubleshooting and repairing complex issues with these systems 24X7, and understanding the technical and business aspects of creating and/or modifying an effective strategic technology plan as well as executing these strategic plans within technology lifecycle efforts
Assist with day-to-day support and service requests
VMware vCenter support and administration
VMware ESXi support and administration
Microsoft Windows Server support and administration
SQL server mirroring understanding and configuration
Microsoft Exchange administration (on premise and cloud)
Disaster Recovery Infrastructure support
Administration of Palo Alto firewalls
Administration of Ecessa Failover and load balancers
Administration of Meraki switches
Administration and planning of existing wireless network
Administration of virtual servers
Customer audits, security audits, compliance audits, critical IT changes (document storage policies, network application vulnerability fixes, IT recommendations)
Familiar with SOC Type 1 and SOC Type 2 audits
Excellent communication and organization skills with the ability to understand and apply new technology and interact with customers to support their needs
Strong team player with ability to work independently
Good phone etiquette
May include after-hours on-call responsibilities
Good organizational skills
Strong documentation skills for processes and procedures