Baseball Ambassador

THE BASEBALL AMBASSADOR IS A TECHNICALLY FOCUSED ROLE THAT IS CENTERED AROUND PROVIDING A DIFFERENTIATED ATHLETE EXPERIENCE SPECIFICALLY TO BASEBALL PLAYERS. THIS INDIVIDUAL WILL PULL FROM PERSONAL EXPERIENCES AND INDUSTRY RESEARCH / TRENDS TO PROVIDE STRONG PRODUCT RECOMMENDATIONS THAT ALIGN TO THE ATHLETE’S NEEDS.

Responsibilites:

• Meets the athlete where they are in their baseball journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately and leveraging in store technology (e.g., HitTrax when applicable and appropriate) to gather data driven insights that in turn help inform recommendations.
• Leverages on-the-field expertise and/or baseball knowledge to provide recommendations that meets the athlete’s needs.
• Translates / aligns product technology to the athlete and the position(s) they play (e.g., material of the bats, glove size by position, etc.); contributing to and enhancing the athlete’s overall game day experience.
• Fully outfits athletes with appropriate product, equipment and accessories to equip them for any occasion - from practice / training to game day
• On occasion, participates in Diamond Sports Universities across the nation to test and learn new products in order to then share knowledge and insights with both teammates and athletes.
• Partners with store teammates by regularly utilizing training materials to educate others on new baseball-related products
• Maintains merchandise presentation standards and signage of Footwear Department to Company standards as directed
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information
• Complies with all workplace safety programs. Any other tasks as assigned by management.
• As needed, assists in other areas within the store.