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Why work for Alorica Mobile?Simply put, we want to make lives better¦one interaction at a time and to do that, we need the very best people to join us.We offer competitive wages of $10/hr and this includes WHILE YOURE IN TRAINING!Overtime opportunities are available to increase your income.Monthly bonuses just for being amazing at what you do.Bonuses in every paycheck when you refer friends and family for employment with Alorica.Full time hours. Yes, that's right, a consistent 40 hours a week.Medical, dental, financial planning, pet insurance and tuition reimbursement benefits for you and your family.Paid time off for work and life balance. We think you should enjoy time away from the office.Retirement planning options (401(k)).Access to merchant discounts as an Alorica employee.We promote from within 90% of the time.ÂÂEmployee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring.Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best.Job Summary:Are you a problem solver who likes to make life better for others? As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You wont be alone as our call centers offer a fun, festive team environment in our centralized Mobile office. Enjoy site wide events such as Site Sundaes, Birthday/Anniversary Celebrations, Octobers Hall of Treats & more.Youll literally be the voice of our client brand, and a positive relationship between our clients and their customers will start with you. So only the awesome need apply.Job Requirements:First and foremost, you need a positive attitude and a natural willingness to want to help othersWe would love it if you have Inbound call center or customer service via phone experience, but we can train the right peopleWe require you are flexible in accepting a set schedule during our operating hours of 7am 11PM 7 days a week. We have some lines of business that are open 24 hrs a day.We need you to be willing to work holidays when they fall within your assigned scheduleÂWe need you to be familiar with current technology and computer programs such as the Mircosoft office suite.18 years of age or olderHigh School Graduate or GED requiredAbility to pass a background investigation and drug testAbility to complete a pre-employment behavioral assessmentMinimum Education and Experience:High School Diploma or GED required; college degree preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plusKnowledge, Skills and Abilities:Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a timeAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork EnvironmentA climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systemsPhysical DemandsConstant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.ÂDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.ÂTAKE THE NEXT STEPLets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.You ready? Lets do this.ÂAbout Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.Click Here to Apply
