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We are looking for an Audio Visual Event Technician at the Renaissance Battle House Hotel & Spa. A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director ofEvent Technology.
Work is performed in a hotel/convention center environment as well as in a warehouse environment. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined based on an individual hotel or a representation of hotels or in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. in that city or area. The working conditions will vary between moderately quiet to noisy volumes.
Key Job Responsibilities:
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service:
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability:
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge:
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Benefits:
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Medical, Dental, Vision and Life Insurance
Health Savings & Health Reimbursement Accounts
Flexible Spending Accounts
Employee Assistance Program
Retirement Planning Options (401k)
Career Wear Reimbursement
Variety of Volunteer Benefits
Commuter/Transit Benefit
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit Evaluations
Classroom/On the Job Training
Relocation & Global Transfer Opportunities
Qualifications:
High School Diploma required. Associate’s degree is preferred.
Achieve Technical Level 3 Certification per Technical Skill Set Matrix within 180 days.
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirements may need to be met if applicable.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesClick Here to Apply