Audio Visual Event Technician

Audio Visual Event Technician

25 May 2024
Alabama, Mobile, 36601 Mobile USA

Audio Visual Event Technician

Vacancy expired!

We are looking for an Audio Visual Event Technician at the Renaissance Battle House Hotel & Spa. A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director ofEvent Technology.

Work is performed in a hotel/convention center environment as well as in a warehouse environment. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined based on an individual hotel or a representation of hotels or in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. in that city or area. The working conditions will vary between moderately quiet to noisy volumes.

Key Job Responsibilities:

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service:

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability:

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge:

Understands company processes, follows procedures and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Benefits:

Vacation Days

Paid Holidays

Floating Holidays

Sick/Personal Days

Medical, Dental, Vision and Life Insurance

Health Savings & Health Reimbursement Accounts

Flexible Spending Accounts

Employee Assistance Program

Retirement Planning Options (401k)

Career Wear Reimbursement

Variety of Volunteer Benefits

Commuter/Transit Benefit

Premium Recognition Program (CenterStage)

Performance Incentive Plans (GEI Bonus)

Employee Referral Program

Annual Merit Evaluations

Classroom/On the Job Training

Relocation & Global Transfer Opportunities

Qualifications:

High School Diploma required. Associate’s degree is preferred.

Achieve Technical Level 3 Certification per Technical Skill Set Matrix within 180 days.

1 year of customer service or hospitality experience is preferred.

1 year of audio visual experience or equivalent in an educational environment is preferred.

A valid driver’s license is required for team members that may operate Company vehicles.

Additional DOT requirements may need to be met if applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesClick Here to Apply

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