Digital UX Researcher

Digital UX Researcher

Vacancy expired!

Digital UX Researcher


The Digital User Experience (UX) Researcher understands the value research provides towards user experience as well as are empathetic towards the needs of the customer. Seeks the reasons behind behavior and the wants, the needs and priorities of people interacting with our brand and our digital platforms - mobile, regions.com, online banking and more.

Motivates consumers to use Regions' products, makes recommendations to product, marketing and design teams about how to make the product more appealing, user-friendly and accessible to specific audiences to provide actionable insights that drive future design improvements and add real Return on Investment (ROI).

Performs competitive and comparative analyses on digital products and services. Improves the usability, usefulness, and desirability of web sites and applications in collaboration with the greater UX team, Product Owners, and other key stakeholders. Ultimately, they focus on understanding how - but most importantly, why - an audience interacts with a particular product or service.

• Plans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validation


• Researches personas and investigate behavior


• Consults with internal teams as they use research findings to improve products


• Works closely with marketing, product management and design teams to identify research topics


• Participates in recruitment activities for user research


• Plans and implements the overall user research strategy and methods


• Formulates surveys and analyzing survey data


• Plans and executes moderated and unmoderated usability exercises

• Bachelor's degree in cognitive or experimental psychology, human computer interaction, human factors or related field


• Three (3) years experience in UX User Researcher or similar role


• Comfortable launching and iterating quickly and using data


• In-depth understanding of User Interface (UI) design


• Experience with qualitative and user-centered design methodologies


• Knowledge of UX and user centered design practices


• Experience evaluating mobile applications and web sites


• Experience evaluating voice interfaces


• Working knowledge of quantitative behavioral analysis and statistics

• Critical thinker and problem-solving skills


• Great interpersonal and communication skills


• Competent in planning and executing remote and in-person usability testing


• Ability to perform competitive and comparative analysis and research


• Comfortable presenting research findings and insights


• Able to successfully collaborate and work with the larger UX and product teams