Service Delivery Lead

Service Delivery Lead

29 Jun 2024
Alabama, Montgomery, 36105 Montgomery USA

Service Delivery Lead

Vacancy expired!

Position: Service Delivery Lead 5
Duration: 1 year
Location: Montgomery, AL
OnSite from Day 1


Department
Information Security


IS&GRC Position
Service Delivery Lead


Priority Slot
005








IT Title



OIT Title
SECURITY AND COMPLIANCE SUPERVISOR

Definition
This is lead worker/supervisory work over a small team of security and compliance specialists and support staff or providing specialized technical knowledge at the expert level with responsibility for the most complex assignments involving security and compliance.

Employees serving in a lead worker/supervisory role will assign and review work of lower-level security and compliance specialists and/or other IT support staff. Employees serving as an expert will have responsibility for the most complex security and compliance functions as well as providing expert advice, assistance and guidance on current and emerging security issues and resolutions. Employees in either role will be fully proficient in more than one recognized information security domain. Employees work independently, usually under the supervision of a Security and Compliance Supervisor or Manager.

Examples of Work

  • Supervises the work of security and compliance staff; assigns and reviews work; ensures work is completed on time and in conformance with accepted standards and procedures; aids and guidance.
  • Responds to complex security requests, problem reports, questions, and incident reports; recommends or takes corrective action and follows-up on corrective actions to ensure that threats and vulnerabilities are addressed.
  • Performs forensic examinations to ensure proper containment and preservation of evidence, tracking of forensic events, maintenance of the chain of custody, and other related tasks.
  • Plans and performs audits and assessments of processes, employee practices, network operations and components, servers, telecommunications, applications, and other technology resources to evaluate policy and regulatory compliance, threats, and vulnerabilities, and weak or missing controls.
  • Reviews logging information for assigned systems and devices to identify abnormal or irregular use. Evaluates identified irregularities/abnormalities to identify violations and recommend appropriate corrective actions.
  • Proposes, conceptualizes, designs, develops, and implements solutions for difficult and complex security and compliance issues; prepares and presents audit and assessment findings, as well as recommendations of options to mitigate risks, achieve policy and regulatory compliance, and strengthen controls.
  • Works on projects that span a broad range of security domains and/or require expertise in multiple security and compliance environments.
  • Guides risk assessment exercises to identify, evaluate, and address processes and operations posing security threats or significant vulnerabilities.
  • Supports technology tools typically used in audits, assessments, monitoring, analysis, and reporting.
  • Develops customized information security training and awareness presentations; responds to questions and resolves problems related to training; monitors employee compliance with information security training policies.

Compensable Factors
  • Graduation from an accredited four-year college or university with a bachelor's degree in computer science, mathematics, engineering, or a closely related field.
  • Considerable responsible experience in complex security and compliance analysis work in more than one recognized information security domain.

IS & GRC Role
  • Ensures that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
  • Identifies customer issues and needs by maintaining an excellent relationship with Client representatives and OIT stakeholders.
  • Takes accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Analyzing third-party as well as internal processes and creates strategies for service delivery optimization.
IS & GRC Key Attributes
  • The service delivery manager must have both administrative and technical skills.
  • The Service Delivery Manager is best suited to be skilled and hard-working individual and professional who possess superb leadership and interpersonal skills, and who are fervent about delivering end-to-end customer-driven solutions.
  • Mastery of ITIL (Information Technology Infrastructure Library) principles.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Capacity to train and guide junior team members




Job Details

  • ID
    JC43681320
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    TechNix LLC
  • Date
    2022-06-28
  • Deadline
    2022-08-27
  • Category

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