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About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleLumen's Enterprise User Experience Design & Research Team is seeking a Senior User Experience Design Manager with expert-level tactical and leadership UX skills. The Senior User Experience Design Manager will manage and lead a team of co-located and distributed designers working to create and improve B2B enterprise experiences for our Foundational Services value stream. The Senior User Experience Design Manager will provide thought leadership to help reimagine and reinvent experiences to power the 4IR (Fourth Industrial Revolution) that supports the workflows and needs of our customers across the LBGUPR (learn, buy, get, use, pay, renew) journey. The ideal candidate will establish a rich user experience strategy with high business impact. They will identify and drive opportunities to align design and user experiences across platforms and products that fall within our Foundational Services value stream.This is a fully remote role from anywhere in the US.The Main ResponsibilitiesOwn the overall end-to-end experience across the entire product – from the big picture to the specifics of feature flows.
Help define product requirements by collaborative brainstorming and high-level wireframing with partner teams.
Develop deep partnerships to set strategy, priorities, and resourcing.
Ensure quantifiable business impact via data-driven, informed, and people-centric design goals.
Find creative solutions to product, technical, organizational, and resource challenges.
Manage and nurture a highly engaged and passionate team.
Foster collaborative partnerships between design and other functions.
Champion and promote UX research, design thinking, and other processes within an Agile organization.
Work with other Digital Experience leaders to continuously improve our methods, techniques, and evaluation criteria.
What We Look For in a Candidate10+ years of user-centered design techniques and methodologies; 5+ years of people management experience.
Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.
You're an enthusiastic leader that commands respect and inspires people.
You've demonstrated success in creating a collaborative culture of Design, Development and Product.
You have a passion for user experience design with deep knowledge of leading methodologies and practices.
You possess an outstanding ability to communicate design ideas to Product and Development teams.
You have a proven track record of success in improving processes and communication throughout the product development lifecycle and across all levels.
You possess a proven ability to succeed in Lean and Agile environments.
You have experience operating in a matrix organizational structures.
You have experience designing for various form factors and environments including web, desktop and mobile.
You have a deep understanding of front-end web development and mobile development platforms.
You have a deep understanding of measurable success in coaching design teams to innovate across platforms.
You have experience working within an Agile team using SAFe.
What to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 273391EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :100440Salary Max :155000This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :100440Salary Max :155000This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
