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Position: UCCX Engineer
Duration: 7 months
Location: Montgomery AL (Onsite from day1)
Position Description
This is a highly applied and developmental technical level for supporting a large State wide VoIP system. The employee will work with a team of professionals to assist in maintaining a very large and complex network but the focus of the available position is VoIP. Resource will assist project team with implementation of a new Cisco Unified Collaboration Suite. Once the project has reached completion, the employee will take lead role in supporting Cisco new VoIP solutions as requested by Agencies. While normal business hours are Monday through Friday 8am to 5pm, the position will occasionally require working after business hours and on weekends to complete project tasks and/or incident resolution during on call rotation. -Provide support, troubleshoot, and resolve issues with Cisco Unified Collaboration Suite -Provide support, troubleshoot, and resolve issues with Cisco IP Phones. -Provide after-hours support when necessary to complete project tasks or incident resolution during on call rotation. -Provide responsible, timely, detailed status of assigned activities -Define/adhere to IT standards, policies & procedures -Ability to interact with all level of company personnel -Effectively communicate with all individuals -Hands-on experience working with Call Manager. -Exemplary troubleshooting skills
Skills Required
-Hands on technical experience with Cisco, UCCX and VOIP Engineering -UCCX Scripting experience required - MOST important skill set -Ability to work with vendors on solutioning/designing unique requirements for agencies. -Responsible for designing, developing, maintaining, and coordinating VoIP solutions. -This role requires excellent communications skills, both with team members and business contacts at different levels. Resource must be willing to share knowledge with peers who are taking tickets and providing support to end users. -Must work well in a team environment -Excellent verbal and written communication skills
Skills Preferred
Candidate with familiarization with Linux API is a PLUS
Experience Required
-Minimum of 2 years' experience working in Cisco Environment -2+ UCCX Scripting experience required
Experience Preferred
Cisco Certified Network Professional (Voice or Collaboration). Additional Professional Level Certifications are a plus but not required. Required skill set should include but is not limited to the following: Cisco Unity Connection Cisco Unified Contact Center Express with Social Miner Cisco Prime Collaboration Deployment/Provisioning/Assurance Cisco Unified Attendant Console Advanced Cisco Webex Teams/Meetings
Education Required
-Minimum of 2 years' experience working in Cisco Environment -2+ UCCX Scripting experience required
Education Preferred
