Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Your Impact
Our Customer Engagement Specialists act as the primary point of contact with consumers and are the key to building relationships through the timely resolution of issues through a variety of channels including phone, email, chat, eCommerce and responding to Social Media posts. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your Responsibilities
Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
Responsible for the negotiation, timely follow up, quality assurance and personal sttention to all concerns brought to their attention so as to ensure consumer satisfaction
Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
Accurately document and report on consumer interactions
Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
Assist consumers in eCommerce transaction and processing payments
Respond to Social Media posts
Qualifications:
What We're Looking for
High School Diploma or equivalent
2+ years' experience in a consumer facing role preferred
18 years of age or older
Experience with utilizing multiple tools and emerging technology
Google Suite Experience preferred
Call center, voice, chat and email communication experience preferred
eCommerce experience
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Superior analytical and troubleshooting skills
Strong technical aptitude for new technologies
Ability to work cross functionally within the organization as well as with consumers
Professional presence; ability to communicate effectively via phone, email and chat
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.