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Responsibilities
Act as the first point of contact for member information and greet members
Address and document member concerns in the system
Promote facilities amenities and activities
Handle all front desk related activites including: Answering phone calls, Responding to emails, Check and update member records, New member sign-up
Occasional sanitation duties
Take prospective members on tours
Qualifications
High School diploma/GED equivalent
2+ years of experience in a customer service role
Able to use a computer and other office technology
Able to sit for long periods of time in front of a computer
Proficiency with Microsoft Office Applications
Exhibits a positive and friendly demeanor in all guest interactions
Must detail oriented to document guest interactions in the database
Keen listener with ability to address guest concerns and de-escalate issues
