IT Support Specialist II

IT Support Specialist II

02 Nov 2022
Alabama, Tuscaloosa, 35403 Tuscaloosa USA

IT Support Specialist II



As a trusted partner, Converge Technology Solutions is helping our client identify, screen and secure an

IT Support Specialist II to join our client as a full-time, permanent employee onsite in Tuscaloosa, Alabama.

Summary of Responsibilities:



  • Act as level 2 support for IT Support Specialist(s); help resolve service issues when other technicians are struggling, educate during this process and create correlating documentation if needed.

    • This role has indirect supervision over the IT Support Specialist(s).



  • Review the Help Desk entries to ensure that service issues are taken care of in a timely manner. Also, confirm that proper notes and resolutions are documented on service tickets.

  • Act as the main support Point of Contact to hardware & software vendors for escalating application issues, software upgrades, and new product implementations.

  • Review PC Patch Compliance to ensure PC's are up to date and not a security risk to the company.

  • Create and review technology reports to manage/measure service and hardware compliance.

  • Create, Test, and Manage Group Policy Objects to help improve IT efficiency and automate processes within the domain.

  • Experience with Connectwise is required

  • Collaborate with IT Service Manager to Research, Plan, & Implement Projects for the IT Service TEAM.

  • Be able to forward think about the needs of the company and upcoming projects; plan accordingly for success.

  • Work closely with the IT Service Manager and the Infrastructure TEAM to implement new products and processes to standardize and improve technology for the company.


Converge Technology Solutions offers equal opportunity to employees and applicants regardless of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation or any other consideration made unlawful by federal, state, or local laws. Converge Technology Solutions does not accept unsolicited resumes from third-party vendors associated with fees.

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