Desktop Support Technician

Desktop Support Technician

15 Jun 2024
Alabama, Tuskegee, 36088 Tuskegee USA

Desktop Support Technician

Vacancy expired!

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! We have a new opportunity for an On-Site Deskside Support Technician who will support with customer service, problem solve computer issues, provide hardware and application support, install software upgrades, and create and maintain documentation.Monday-Friday, 8:00am-5:00pm
12 - 24 Month Contract Responsibilities:

  • 50% Mac and 50% Windows platform
  • Must have MAC OS and hardware troubleshooting skills
  • Provide personal support services
  • Build rapport and obtain problem details from help desk customers
  • Take incoming requests for help from end users through telephone calls, electronic requests, and work orders
  • Take initiative and ownership of reported end-user problems
  • Use diagnostic tools to identify root problems
  • Once the issue is identified, deskside support technicians process these incidents through an incident management system
  • Support end users when they need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software
  • Diagnose and solve unique one-time problems
  • Reimage systems and engage in computer networking
  • Work with purchasing staff to buy replacement hardware and software as needed
  • Complete hands-on fixes for desktops and laptops that include software installations and upgrades
  • Perform file backups and configure new systems and applications
  • After completing installations, test new computers according to established guidelines
  • Record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions
Requirements:
  • An Associate's degree and at least one year of call center or computer repair experience is typically preferred
  • Professional atmosphere
  • Excellent written and verbal communication skills
  • Need to be flexible to work off hours when needed
  • Deskside support technicians should be self-motivated individuals with strong communication skills and a knack for problem-solving
  • CompTIA A+ certification is encouraged but not required
  • Technical support experience
  • Experience being the primary contact on technical and service-related problems
  • Familiarity with computer networks
  • Experience with hardware repair
  • Able to fix hardware failures on desktops and laptops, able to diagnose the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside support
  • Strong interpersonal skills - communicating in a polite and effective manner with both internal and external clients is essential
  • Excellent time management - must be able to work independently and pace themselves in order to multitask and complete jobs successfully
  • Writing skills - need strong writing skills to clearly respond to help desk tickets and emails
  • Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Help desk ticket management software
  • Desktop operating systems (Microsoft and macOS) is required
  • Negative COVID - 19 test required prior to starting, and weekly testing required thereafter.




Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Job Details

  • ID
    JC43023697
  • State
  • City
  • Job type
    Contract
  • Salary
    BASED ON EXPERIENCE
  • Hiring Company
    eXcell, a division of CompuCom Systems, Inc.
  • Date
    2022-06-14
  • Deadline
    2022-08-13
  • Category

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