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ASCI is looking for an individual to fill the role of Invoice Exception Specialist. This position is primarily responsible for supporting invoice exception resolution within PSCM. The focus of this position is to provide professional, efficient, and proactive support to internal and external customers to resolve invoice discrepancies and drive on-time payments.
Activities include but are not limited to: Resolves or advises on the resolution of invoice exceptions assigned to PSCM; Assists PSCM with invoice remediation; Handles escalated supplier support and invoice issues; Produces and uses reporting to highlight issues and prioritize activities; Identifies process and procedural gaps and makes recommendations for improvements. The utmost professionalism and proactive customer service attitude is mandatory at all times.
Essential Duties & Responsibilities:
Work in a safe manner and correct unsafe acts and conditions.
Monitor incoming invoice workflow and exceptions to ensure on-time processing and payment targets are met.
- Prepare/distribute reporting on a weekly basis that captures the overall invoice health of the process, to include the following as needed:
Targeted reporting for problem areas
Aging reporting for user groups, prioritizing action items.
Following established escalation guidelines for unactioned items
- Produce metrics on exception volumes and turnaround times
- Identify bottlenecks and stagnating workflow
Interface with Finance and Operations to resolve workflow issues
Understand vendor invoicing requirements, the clients P2P process and contracting strategies. Counsel vendors on invoice corrections needed for a successful invoice cycle
Support PSCM on training suppliers on invoice requirements and best practices. Serve as the point of contact to coordinate resolution of supplier invoice issues that are impacting the delivery of materials/services, the suppliers financial health, or the clients reputation.
Translate invoice exception workflow into specific actions for practitioners. Ensures items are actioned on a timely basis. Raises technical or process issues to the appropriate channel
Use reporting and metrics to identify areas for improvement; participates in and champions system and process improvements
Create support and training materials for practitioners and suppliers as needed, including desktop procedures
Non-Essential Duties:
Any other duties as assigned
Minimum Requirements:
A minimum of three (3) years of progressively responsible experience working in a medium to large office environment in an administrative capacity.
- Experience in SAP or similar accounting system is preferred.
Associates degree in Accounting, Finance or Business required. Bachelors Degree preferred.
- Experience may be substituted for the degree requirement on a 1:1 basis. If experience is substituted, a High School Diploma, or equivalent, is required.
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