Customer Service Representative (Anchorage, AK)

Customer Service Representative (Anchorage, AK)

12 Jun 2024
Alaska, Anchorage / mat-su 00000 Anchorage / mat-su USA

Customer Service Representative (Anchorage, AK)

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Our Customer Service Representatives (CSR) are the liaison between our company and its current and potential customers. The successful team member will be able to provide a professional customer service experience and maintain quality customer relationships. We want self-motivated individuals who value integrity, professionalism, team work, and a strong work ethic, keeping customer satisfaction at the core of every decision and behavior. Position Summary This position primarily assists with customer service and warehouse responsibilities. The CSR ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns. Additionally, physical processing of orders, shipping and receiving, and inventory management. Essential Functions and Responsibilities Manage incoming calls, provide friendly greeting and responding to their requests Using company's order entry system to prepare & enter quotes for company's products Collect and maintain customer records by updating account information Schedule and expedite delivery of product to meet customer needs Ensure timely resolution of customer complaints/concerns and resolve technical inquiries Assist customer in selecting appropriate product or assembly to meet customer requirements Assist in receiving, packaging and shipment of product as well as tracing shipments Process product returns Manage non-conforming product Core Competencies Customer Orientation: ability to adapt and respond to all types of customers Attention to Detail: thoroughness and accuracy when accomplishing a task Problem Solving: ability to solve problems while ensuring processes and directives are followed. Resilience: ability to maintain a mature, problem solving attitude in all situations Responsiveness: ability to respond quickly to requests for service Initiative: ability to identify what needs to be done and do it before being asked or before the situation requires it Education Bachelor’s degree or equivalent work experienceExperience2 plus years proven customer support experienceÂRequired Skills and CertificationsProficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices Excellent written and verbal communication Cooperation/teamwork Attention to detailÂPreferred Skills Experience in fluid system technologies Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry Working Conditions and Physical Demands Seated workstation in office environment Ability to lift up to 45 pounds Operation of keyboard/office equipment for extended periods Some travel required which includes overnight stays  Position SummaryThis position primarily assists with customer service and warehouse responsibilities. The CSR ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns. Additionally physical processing of orders, shipping and receiving, and inventory management.Essential Functions and ResponsibilitiesManage incoming calls, provide friendly greeting and responding to their requestsUsing company's order entry system to prepare & enter quotes for company's productsCollect and maintain customer records by updating account information Schedule and expedite delivery of product to meet customer needs Ensure timely resolution of customer complaints/concerns and resolve technical inquiriesAssist customer in selecting appropriate product or assembly to meet customer requirementsAssist in receiving, packaging and shipment of product as well as tracing shipmentsProcess product returnsManage non-conforming productCore CompetenciesCustomer Orientation: ability to adapt and respond to all types of customersAttention to Detail: thoroughness and accuracy when accomplishing a task Problem Solving: ability to solve problems while ensuring processes and directives are followed.Resilience: ability to maintain a mature, problem solving attitude in all situations Responsiveness: ability to respond quickly to requests for service Initiative: ability to identify what needs to be done and do it before being asked or before the situation requires itEducationBachelor’s degree or equivalent work experienceExperience2 plus years proven customer support experienceRequired Skills and CertificationsProficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices Excellent written and verbal communication Cooperation/teamwork Attention to detailPreferred SkillsExperience in fluid system technologies Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industryWorking Conditions and Physical DemandsSeated workstation in office environment Ability to lift up to 45 pounds Operation of keyboard/office equipment for extended periods Some travel required which includes overnight staysThis is a regular, full-time position. We offer generous benefits such asHEALTH & DENTAL INSURANCE (employer pays 85%2 weeks Paid Time Off for new employees9 Paid Holidays401(k) retirement plan (with generous match)Company paid Short Disability Insurance and Life Insurance, etc.Please apply online with Swagelok Alaska | Northwest (US) at: https://swageloknwus.hiringthing.com/job/130238/customer-service-representative-anchorage?s=cl

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