Vacancy expired!
All Applicants must apply in person at 9800 Old Seward Hwy.
Position Title: Customer Service Supervisor
(This position is currently Seasonal with the potential for Year Round Employment which would include benefits)
Wage: $22.00 per hour
Based on the following
$18.00 base wage
1.00 per hour Time Card Bonus
1.00 per hour End of Season Bonus
1.00 per hour Safety Bonus
1.00 per hour Wellness Bonus
Working Conditions: 5-6 days a week. Day off varies. A ½ hour lunch.
Between 6:30 am to 8:00 pm (shift start and end times can vary), typically 30 to 45 hours per week
Supervisor: Customer Service Manager
Organizational Unit: Customer Service
Essential Duties and Responsibilities:
20% Reservations Department Supervision
Responsible for:
Provide department supervision when called upon by the Customer Service Manager.
Performing reservations duties as needed.
60% Customer Service Department Supervision
Responsible for:
Training and daily supervision of department staff
Ensuring department accuracy in completion of client documents and sales transactions
Overseeing the scheduling of daily work assignments
Identifying and promoting CDW and rental item sales expectations
Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems
Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client
Presenting damage assessment work orders to customers for collection
Coordinating customer compensation decisions with the General Manager
Directing staff support in end of season shut down activities
Performing Customer Service duties as needed
20% Other
Responsible for:
Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure
Assisting General Manager in authoring client and company correspondence
Other duties as assigned
Education: Bachelor degree or similar preferred
Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience
Knowledge, Skills and Abilities:
Must be 25 years of age
Ability to effectively motivate, direct and supervise staff
Ability to clearly and effectively communicate organizational expectations to subordinates
Ability to effectively manage multiple, ongoing activities, assignments or projects
Ability to assist with the operational management of the company
Strong writing skills in customer and employee correspondence.
Strong verbal and written communication skills.
Self starter, with ability to logically think through a project, and follow through to completion
Ability to identify department goals, develop programs, policies and procedures to reach those goals
Ability to resolve customer complaints in a polite and courteous manner
Ability to pay consistent attention to detail
Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals
Ability to successfully accomplish basic accounting and bookkeeping activities
Able to accurately type 40 words per minute
Familiarity with computers as well as Excel, Word and Outlook preferred.
Must have consistent and reliable work attendance and be to work on time
Must have a valid Alaska driver's license and have, and maintain, a very good driving record
Must be able to work any day of the week as necessary.
Must be able to work through October 6th, including weekends and holidays.
Must punch in and out for the workday and for your lunch break.
About Us:
Great Alaskan Holidays is Alaska's finest RV sales, service and rental company. We are proud to be Alaska's only Winnebago, Itasca, and Era dealership. Our custom-built facility consists of 8 acres with a contemporary 27,000 sq.ft., two-story rental, sales, and service building plus an automated wash building large enough to clean a 40 ft. motorhome every four minutes. The RV Service Center features 12 service bays with gasoline and propane service, and the most modern equipment for doing authorized Ford Warranty, Onan Generator, plus Winnebago and Itasca motorhome service and repairs. Our Ford Factory Trained Technicians have the skills to solve any and all of your RV issues. The Parts and Accessories store is stocked with all the RV essentials.
