"Keeping Our People Warm & Our Planet Cold" is at the forefront of everything we do. We care about our people and the planet, from our warm and inviting store teams, state-of-the-art retail spaces to our impeccable designed and sustainably crafted product breath. 
Who You Are:
Are you a natural storyteller? Do you thrive in a fast-paced setting built on teamwork - then Canada Goose may be the nest for you! Our retail leaders are at the front line of our brand. You present our culture your way, sharing your experiences to make an authentic connection with every visitor through the door. 
 What You'll Do:Achieve or exceed sales targets including both the top and bottom line resultsDrive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retailAnalyze and drive customer relationship management measured by capture rate and repeat purchaseElevate customer experience and drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categoriesResolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the futureDemonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction our emerging categoriesTraining to ensure Brand ambassadors have the proper understanding of product and brand historyCoach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail businessPayroll and schedule management to maximize brand ambassador productivity and enhance customer experience measured by Sales per hour (SPH)Performs store opening and closing procedures in alignment with company standardsOther responsibilities may be added to meet the needs of the business Let's Talk About You:3-5 years of retail management experiencePrevious experience working with affluent and luxury brands in a Flagship or high-volume locationsExperience in customer relationship management toolsPayroll and expense managementScheduling and Payroll managementCustomer experience enthusiastic- driving performance through internal KPI’sAnalytical driver with keen attention to detailStrong time management and organizational skills, ability to multi-task in a fast-paced environmentSolid knowledge and understanding of retail metricsConsistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurialProficiency in another language is an asset
