Manage the Desktop support staff & all departmental functions.
Supervision, training, evaluation, morale and policy compliance for Desktop Support Personnel. Promote teamwork, development, and cross-training of staff.
Manage the prioritization, scheduling and accurate completion of all Desktop Support tasks to include: repair, replacement, upgrades, installation, removal, and resource coordination for desktop systems and related hardware for incidents and work orders.
Act as project coordinator for large scale projects involving multiple IM Operations teams to ensure projects are completed effectively and on time.
Be accountable for effective utilization of resources to meet plans and goals of the department and organization.
Experience:
Minimum of 4 years supervisory experience.
Thorough working knowledge of desktop hardware, operating systems, servers.
Excellent oral and written communications skills and personnel management skills.
Must be enthusiastic, positive, adaptable, and a team player.
Ability to effectively prioritize priorities & execute tasks in high-pressure environment.
Demonstrated leadership, time management and administrative skills.
Exceptional customer service skills, and strong documentation skills.
Qualified candidates forward MS word resume, advise present location, citizenship status, required salary range and availability details.
