GCI's Network Engineer IV applies engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.
Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
Provides detailed reports on network operational status, and milestones related to project completion.
Capable of remote site support for off-site personnel and customers.
Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors.
COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.
Grade: E08Additional Job Requirements:This is an advanced level position and requires a high level of specific discipline expertise and the ability to make technical decisions independently on significant engineering problems and provide technical direction and resolutions to ensure service level commitments are maintained. Required to have knowledge of other Engineering disciplines and will be expected to perform highly complex and diverse duties under challenging deadlines and operating constraints. Must be capable of performing the role of project engineer for major complex projects and provide technical leadership, oversight and mentoring to junior engineers. Considered the subject matter expert and possess an advanced knowledge of how technologies integrate across multiple computing platforms. Expected to design, plan, analyze, and implement complex solutions that integrate projects and operational services across several of the company’s business departments. Will review documentation from junior engineers and provide final design specifications to ensure seamless integration into the operational environment. Expert understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Excellent budget and time management skills to manage multiple complex projects on time and on budget. Ability to lead other engineers on large complex projects. Ability to serve as a technical expert in a particular discipline or disciplines within the company. Excellent time management skills to manage multiple complex projects smoothly and professionally on time and on budget. Essential Duties for this position:40% Defines, designs, and implements designs utilizing standard engineering principles and concepts, efficiency, redundancy, availability, security, and scalability and responsible for new systems planning and implementation and supports and manages escalations.Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans. Defines KPIs for operational management, and provides and updates operational documentation, training, and diagrams.Mentors engineers, administrators, and technicians.Minimum Qualifications: Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field.
Minimum of ten (10) years’ experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related background.
Preferred:
Experience within the telecommunications industry.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.Diversity, Equity, and Inclusion: : At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting.PILLAR ADDENDUMS: Service Management Center (SMC) Addendum: Additional Engineer Job Duties & Disciplines
Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.
Experience, ongoing training and focus on the included technology addendums.
Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.
Experience, ongoing training and focus on the included technology addendums.
Delivery Engineering Addendum: Additional Engineer Job Duties & Disciplines
Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members.
Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security.
TECHNOLOGY ADDENDUMS:
Technology Solutions – Network Engineer:This role is part of Technology Solutions focused on technology related to Network Engineering. Protocols & Standards:MPLS QoS 802.11 ax/ac/n TCP/ UDPHSRP/ VRRP TCP/ IP LACP VPRN/ VPN- BGPeBGP/ iBGP RIP OSPF RSVP/ LDPISIS Mulitcast LACP VPLS EIGRP MC-LAGHardware and Software:Nokia Juniper Cisco Extreme NetworksWireshark Reverbed Palo AltoPreferred Certifications:CNNA JNCIA JNCDA JNCIE CCNP PCNSA JNCIP PCNSE CCIE NSR I/ II NSRA JNCIS Technology Solutions– Transport Engineer:This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.Protocols & Standards:TDM/ FDM TCP/ UDP DAA OSPF802.11 ax/ac/n QoS DPoE BGPIS-IS Ethernet CWDM/ DWDM T-Carrier MPLS SONET T-CarrierHardware and Software:Nokia MetaAssist Actellis Fujitsu Cisco WLC Ciena Turin/ TransNav Calix/ CMS RibbonPreferred Certifications:Nokia NRS CCNP PCNSA NSRAJNCDA SCTE JNCIP PCNSE JNCIS CMTS CCIE NSR I/ II CCNAJNCIA JNCIE Technology Solutions– Access Engineer:This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.Protocols & Standards:xDSL TCP/ UDP DOCSIS HFC802.11 ax/ac/n QoS OSPF DPoE BGP IS-IS Ethernet CMTS PON MPLSHardware and Software:Vecima Arris GPON/ xPON CommScopePreferred Certifications:Nokia NRS CCNP PCNSA SCTE JNCIP PCNSE CMTS CCIE NSR I/ II CCNA JNCIS NSRAJNCDA JNCIA JNCIE Arris DOCSIS Technology Solutions – Systems Engineer: This role is part of Technology Solutions focused on technology related to systems engineering.Protocols & Standards:SMTP NTP DHCP NFSDNS SNMP (prefer v3) SMBHardware and Software:Understanding of Data Center Server HardwareUnderstanding of Data Center Power SystemsFamiliar with Data Center Racks / HardwareSoft Ware DevelopmentNetwork Management (NMS)Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera)NetApp Cisco, UCS, Adtran, AudioCodesPower BI Python/ JAVA/ Perl/ bash shell scriptingBIND Linux/ Unix (Solaris, Centos, RedHat, Ubuntu)Kibana vSphere, vCloud, vCenter Windows Server VMWare, Xen, KVM, QEMU Preferred Certifications:Red Hat Cert System Admin VMware Cert Professional AdvanceVMware Cert Professional CompTIA Linux+Technology Solutions – VoIP Engineer: This role is part of Technology Solutions focused on technology related to VoIP engineering.Protocols & Standards:SIP HTTPS MGCP H.3.23 ACL WAV EIGRP SCCP VLANSNMP OSPF XML RTP QoS SMTP ISDN Static RoutingHardware and Software:Business Edition 6k & 7k UCS Cisco Emergency ResponderCisco Unified Comms Serviceability Cisco Unified Contact Center ExpressCisco Unified Comms Admin Cisco Expressway CCisco Unified Comms OS Admin Cisco IM & PresenceCisco Real Time Monitoring Tool Cisco FinesseCisco Expressway E Cisco CUBECisco Unity Connection Akkadian Provisioning MgrCCX Editor BOC UNIMAX Pro CUBACAudioCodes SBC Adtran SBCPreferred Certifications:CCIE Collaboration Cisco CCNA AudioCodes Cert Assoc CCNP AudioCodes Cert ProfessionalTechnology Solutions – Satellite Engineer: This role is part of Technology Solutions focused on technology related to Satellite engineering. Protocols & Standards:TCP QoS T1 RFUDP DHCP TDMAHardware and Software:iDirect Comtech iSite iQ200iMonitor Wireshark iBuilderPreferred Certifications:CCNA CCNP CCIETechnology Solutions – Core Voice Engineer: This role is part of Technology Solutions focused on technology related to Core Voice engineering. Protocols & Standards:SIP TCP SDP UDPRTCP MGCP SS7 T1H.248 OC12 Codes (AMR, G.711)Hardware and Software:MetaSwitch Redcom 5ESS WiresharkPreferred Certifications:Service Management Center – Wireless Cellular Engineer: This role is part of the SMC Technical Resolution Team responsible for escalation support focused on technology related to Cellular. Protocols & Standards:Diameter GTP UDP SCTP SCCP RRC GRE VoLTE MGCP 3GPP TCP VoWIFIRANAP S1-APHardware and Software:BTS GGSN HSS SGSN AAA Linux/ Unix ePDG PCEF StarSolutions PCRF MSC Wireshark Nortel eNB IMS NodeB MME SGW RNC SPR PGWNetscout (nG1, nBA, nSA, Truecall)Preferred Certifications:Technology Solutions – IP Engineer: This role is part of Technology Solutions focused on engineering design and implementation services necessary to support the company’s IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services. Protocols & Standards:BGP ISIS OSPF EIGRPTransport Technologies:Ethernet SONET TDM Fiber Microwave Satellite Wi-Fi CellularLayer-2 Ethernet Technologies:VLANs STP LACP MC-LAGPreferred Certifications:Cisco CCNA Nokia NRS I Brocade BCNE Juniper JNCIA Professional Engineer (PE)Technology Solutions – Alarming & Automation Engineer: This role is part of Technology Solutions focused on the alert and alarming systems like Assure1, and automation process improvement.Protocols & Standards:Network monitoring tools like Assure1Python RunDeck SNMP ICMPDNS DHCP Hardware and Software:Understanding of alarm monitoring systems like Assure1Familiar with Data Center HardwareSoftware DevelopmentNetwork Management (NMS)Network Monitoring (Assure1, Orion, Statseeker)Python ScriptingPreferred Certifications:PCEP - Certified Entry-Level Python ProgrammerPCAP - Certified Associate in Python ProgrammingOracle CertificationVMware Certified Professional
