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TITLE: Administrative Assistant
DEPARTMENT: Catholic Social Services Center
SUPERVISED BY: Human Resources Director
STATUS: Full-Time / Hourly / Non-Exempt
UPDATED: 07/2021
Job Summary: This position serves as the central support staff for the main CSS center and is responsible for greeting visitors, answering and directing phone calls, data entry, and support to the overall efficient functioning of the center.
Competencies: Must be able to maintain program/guest/agency confidentiality and treat everyone with dignity and respect. Must be patient and courteous. Must be able to prioritize work with little supervision. Must be a team player and possess good organizational skills with an emphasis on detail. Must be able to get along with others in stressful situations and tolerate interruptions with patience.
Education/Experience: High School diploma or GED. Two years of experience in administrative support or customer service.
Skills: Ability to communicate clearly both verbally and in writing. Must have excellent computer skills and the ability to use a fax machine, business phone system, copiers, and postage machine.
Duties & Responsibilities:
1. Professionally answer a large volume of phone calls.
2. Receive and assist building visitors in a professional, respectful and caring manner. Give directions and referrals.
3. Data entry for donation processing and programs.
4. Responsible for opening and closing the main entrance of the center and completing nightly rounds to ensure the security of the center.
5. Sort and distribute mail to programs and departments. Stamp all outgoing mail.
6. Perform copying and duplicating.
7. Maintain office equipment by arranging routine and emergency repairs.
8. Maintain and order adequate office supplies.
9. Assist the Leadership team, Operations team, and Program Directors with various tasks.
10. Perform other duties as assigned.
Physical Requirements: Ability to lift 25 pounds.
Training Requirements: Attend agency and department orientation. Attend all staff meetings as required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.
