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The Community Housing and Resource Navigators role is to provide participants with community-based support to obtain lodging, coordinate food resources and transportation, medical and behavioral health services. The Community Housing and Resource Navigators works directly with referring agencies and the Web’s Executive Director to ensuring that participant needs are met through effective coordination of community services to promote ongoing wellness and recovery. Working with The Web’s leadership team, collect and report all required data and participant outcomes as a result of services received.
QUALITIES DESIRED IN THIS POSITION
Understanding and desire to further the mission of the Mental Health Consumer Web
Dedication and patience with individuals experiencing serious mental illness, substance abuse and homelessness and recovering from physical illness.
Ability to listen carefully and respect an individual’s self-determination while offering assistance
Promotes self-determination, personal responsibility and empowerment
Ability to maintain appropriate boundaries as a peer mentor
Strong desire to grow and learn new skills
Strong communication skills across various groups, including volunteers, other staff, the public, and Web consumers
Ability to work in a team with all staff in making program changes and improvements
Maintains safety and policy using diplomatic and compassionate communication
Safe, licensed and insured personal vehicle
PRIMARY DUTIES
Facilitates referrals
Coordinate Lodging or Housing
Coordinate food and nutritional services
Coordinate transportation services
Coordinate medical services
Collect & report required data
Available to participants to provide peer support counseling and engages willing participants in recovery discussions and one on one mentoring
Works with consumers to set self- determined goals, monitor goals progress and outcomes
Maintains an ongoing library of recovery resources, resource list and posts information about opportunities for involvement in local community events
Work with the Peer Administrative Assistant in compiling participant demographics and monthly reports, and assist the Peer Administrative Assistant and Program Director in volunteer training
Keep accurate and timely documentation of consumer interactions and services received
Works with web volunteers and staff to do outreach in the community
MINIMUM POSITION QUALIFICATIONS
High School Diploma or equivalent
Some college or Bachelor’s degree preferred
Successfully complete State of Alaska Background check
Safe licensed and insured person vehicle
Driver's License required
Experience:
Applicant must be a Mental Health Consumer in a recovery process.
Must complete Peer Support program training.
Successfully complete State of Alaska Background Check
Coordinating multiple services in a fast-moving environment
Data collection and database knowledge
KNOWLEDGE, SKILLS, & ABILITIES
An understanding of consumer directed services and the consumer recovery process from mental illness and substance abuse and physical illness. Strong oral and written communication skills are essential, as are critical thinking, problem solving and attentiveness to detail while maintaining confidentiality.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing Web needs.
The Consumer Web is an Equal Employment Opportunity Employer.
Fax Cover Letter & Resume to: 222-2981
