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The leading collision repair service organization in Alaska is seeking a customer service representative for our front office! We are looking for someone with drive that values commitment, reliability, positivity and exceptional customer service as much as we do!
The ideal candidate for this position must be pleasant, enthusiastic and approachable. Proper phone etiquette is a must as one of the most important roles you will play in the Company is your ability to screen calls as the come. Qualified candidates will have excellent oral and written communication skills, must be comfortable in a fast-paced environment and work well with a team as well as an individual. The position requires someone with self-starting attributes who is thorough, accurate and takes initiative. You must also be reliable, competent, and open minded.
:: Preferred attributes will also include ::
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software applications
Knowledge of basic customer service principles and practices
Driver License & clean driving record
:: Main Entry-Level Job Tasks and Responsibilities ::
Answer telephone ; Screen and direct calls
Take and relay messages
Provide detailed information to prospective clients
Greet and treat clients professionally
Deal with queries from the public and customers
Provide general administrative and clerical support
Schedule appointments
Maintain appointments and set repair dates
Follow up with clients post-repair
Maintain a clean and organized front office
Etc.
We offer an hourly-based pay plan to support our team environment and a generous benefit package following dedication to the Company.
To apply, please respond with a cover letter and resume. Thank you!
