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Alaska Mining & Diving Supply (AMDS) is proud to be a premier dealer for Can-Am, Evinrude, Honda, Kingfisher, Lowe, Ski-Doo, Sea-Doo, and Yamaha. We offer snowmobiles, ATVs, boats, generators, metal detectors, mining equipment, outboards, snowmobiles, and watercraft. We service what we sell and have done so since 1976. We are an Employee owned company and you can be an owner too. Check out our latest products and services on our website: www.akmining.com.
We are hiring: Service Writer/Advisor
The Service Writer/Advisor is responsible for providing support to the service manager, service team as well as customers. Responsibilities include working with the customer (both internal or external) to get information required to perform the work on the unit, following through to make sure the work is completed correctly the first time, completing in a timely manner.
Asist Service manager in day-to-day operations including scheduling and distribution of work for technicians, utilize scheduling system, and other tools as required to generate and manage work orders.
Coordinate with manufacturer and/or extended warranty companies to get approval in advance for repairs and take precautions necessary to guarantee our payment, including pictures to document the work, and returning all necessary parts.
Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
Answer incoming calls in a professional manner, returning all customer calls prior to the close of the business day.
Promote the sale of additional labor services, parts and accessories in a professional manner to each customer.
Obtain customer signature on every work order and collecting payment prior to releasing unit to customer. In the event the repair cost is unknown initially, Service Writer/Advisor will obtain customer approval on work order to diagnose issues, and then contact customer with repairs estimate to obtain approval to proceed with repairs.
Document the complaint, cause and correction of each problem.
Communicate with the customer during repairs and coordinate customer pick up.
Finalize and invoice work orders when payment received.
Provide prompt, detailed and timely flow of all paperwork.
Other duties as assigned.
To apply, please include a completed application along with your resume for consideration. Applications can be downloaded from www.akmining.com or picked up in person at 3222 Commercial Drive.
If you want to stand apart from other applicants, feel free to submit application and resume in person and possibly receive an on the spot interview
Hourly and benefits including paid vacation, paid holidays, and health insurance.
