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WHAT WE'RE ABOUTWe're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.YOUR ROLERole SummaryThe Station Supervisor oversees the execution of time line and regulatory compliance at departure gates by ensuring tools and equipment are available and working for employees to perform their job functions effectively, and by investigating reports of delays and other irregular flight activity. As a people leader, the Supervisor leads and establishes priorities for Customer Service Agents (CSAs) and assists with customer relations to ensure passenger service standards are maintained or exceeded.Scope & ComplexityThis people leader position supports station operations activities for Alaska Airlines.Key Duties
Supervises the execution of the time line and regulatory compliance at departure gates.
Investigates and reports delays and irregular flight activity and proposes solutions for how to avoid such delays in the future.
Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed).
Monitors compliance with Federal Aviation Administration (FAA) and company regulations and periodically reviews applicable documents.
Supervises ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implements plans and schedules to ensure the availability of equipment.
Supervises customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensures passenger service standards are maintained or exceeded.
Supervises all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) in scheduling, training, attendance, discipline, contract administration, and performance.
Develops CSAs through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
Influences culture of the station through action, presence, and reinforcement of behaviors.
Represents Alaska Airlines Customer Service at various meetings with the Port and other airlines.
Performs other duties as assigned.
Job-Specific Skills, Experience and EducationRequired
A minimum of 3 years of experience in customer service.
A Bachelor's degree, or an additional 2 years of customer service experience in lieu of this degree.
A minimum of 2 years of airline operations or leadership experience.
Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
Proven ability to effectively and tactfully communicate with others.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Training experience.
Experience coaching and counseling employees on performance related issues.
Experience as a supervisor, acting supervisor or lead.
Experience scheduling shift work and administering budget controls.
Job-Specific Leadership ExpectationsEmbody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.START YOUR NEW JOURNEY NOWSubmit your application by 09/30/2019 11:59pm (Pacific Time). We'll be happy to see it.EQUAL EMPLOYMENT OPPORTUNITYHorizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.Location Fairbanks, AKFLSA Status ExemptFull/Part Time Full-TimeRegular/Temporary Regular
