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I.T. Support Specialist
About Us
VBM Alaska has been serving customers in Anchorage & the Mat-Su Valley for 32 years.
VBM Alaska leads the Anchorage & Mat-Su Valley Managed IT Services & Office technology space with a different goal: to provide all companies with a complete end-to-end, IT & Office technology solution from a single vendor, that is easy to work with and cares about the businesses we support as if they were our own.
The VBM Alaska Difference
A True Partnership
Our client partnerships are the most valued, vital aspects of what we do and who we are. Helping our clients achieve success through innovative and effective information technology is our success. We aim to go above and beyond to exceed our clients' expectations. We are only successful when our clients are successful.
We build meaningful, genuine relationships with our clients, and we succeed because of the people we hire. Our associates value our clients' trust and confidence. This shows through our customer's feelings & expectations of superb service that they gain with receiving the right answers and solutions. We hire individuals who want to be trusted advisors for our clients and want to maximize our customers' engagement with VBM Alaska via our practices, services, and products.
Job Description
VBM Alaska is seeking an energetic and highly motivated candidate for the position of I.T Support Specialist to support the needs of our Managed IT Services Clients. This is an amazing career opportunity for a young person wanting to bolster their IT training with experience working alongside seasoned IT professionals in a great environment that offers opportunities for growth.
Responsibilities Include:
⢠Providing technical support and customer service via email, remote, phone, and on-site
⢠Working with other members of the IT organization to ensure timely resolution of end-user issues.
⢠Troubleshoot and resolve software and hardware problems on behalf of end users
⢠Provides basic desktop and Windows problem solving for local and remote users
⢠Performs new hardware installation and upgrades
⢠Builds, re-configures, maintains, and repairs Windows systems (desktops and laptops) for employee use
⢠Performs moves/adds/changes to equipment (computer hardware, cables)
⢠Performs applications installation, re-installation, configuration and upgrades.
Successful candidates should possess the following qualifications/experience:
⢠1+ years of experience supporting desktop hardware and software in Windows environment
⢠Experience supporting Microsoft Office applications, including Outlook in an Exchange environment
⢠Understanding of Windows server/network administration
⢠Excellent Communication skills, both verbally and in writing
⢠Understanding of Active Directory and Group Policy Object (GPO) management
⢠Experience dealing with vendor support to deal with software, firmware, and hardware issues
⢠Understanding of VOIP-enabled phones and network environments
⢠Experience supporting mobile devices, including Android and iPhone
⢠Ability to follow through in a timely manner with clients, prioritizing critical issues
⢠Attention to detail
⢠Be able to consistently represent VBM Alaska in a professional and respectful manner
⢠Have obtained or be able to attain A+/Net+, MCITP certification(s) or similar certifications
⢠Solid understanding of networking in a corporate environment
⢠Strong ability to troubleshoot issues, limit variables and determine the source
⢠Ability to multi-task in a fast moving environment
⢠Ability to work individually or as part of a team
