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Customer Service RepresentativeUnited StatesNewInformation Technology5 hours agoPost Date23200650Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is assisting a client in staffing a Customer Service Representative. Job Title:Customer Service RepresentativeLocation: RemoteHours:Must be available to work between 7 am to 7 pm CST-A shift will be assignedPay:$17/hrJob Type:Hourly Consultant
1+ years experience in insurance verification.
Customer call center environment experience
Knowledge of state Medicaid systems.
Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.
Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.
Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.
Maintains an accuracy of 99% or above on all work activities per contractual obligation with state.
Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)
Requires manual dexterity to use computer, telephone and peripherals
May be required to work extended hours for special business needs
High School Diploma or GED required; Associate’s degree preferred.
Ability to be careful and thorough.
Ability to build relationships both in person and over the phone.
Ability to work proficiently with company software used on the project (i.e. Microsoft Word, Excel, ImageNow, etc.).
Ability to navigate various websites.
Working knowledge of HIPAA privacy and security rules.
Ability to organize well.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information
Job Function: Customer Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: Yes
Travel: No
