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The role of the Residential Support Specialist is dual: to work closely with JAMHI Clinical Case Managers in making sure residential services are delivered, and to conduct limited property management functions. Residential Support Specialists are responsible for providing services to residents in the general milieu. Residential Support Specialist will maintain program structure through direct contact and informal counseling with residents, crisis intervention, enforcement of rules, and monitoring of the facility, will operate the reception desk 24 hours per day, and will assist with other duties. Residential Support Specialist will facilitate therapeutic activities and engage with tenants through these activities. This position is supervised by Program Director.
Pay: DOE
I. DUTIES AND RESPONSIBILITIES
Assist tenants as needed
Oversee the front door
Monitor cameras
Log notes
Maintain client files
Provide tenant transportation
Oversee tenant service plans
Assist with meal preparation and clean up
Perform tenant wellness checks
Answer phones and respond to community and neighborhood complaints as needed
Ensure facility safety
Work to create and maintain cohesive community
Assist with garden activities
Oversee visiting hours
Respond to emergencies
Assist with clean up as needed
Interact with tenants in a therapeutic and positive manner
Oversee wellness and other activities
Other tasks as assigned by facility director
II. QUALIFICATIONS
Profound respect and compassion for all people
Understanding and appreciation of the housing first philosophy
Strong boundaries and compassion
Experience working with vulnerable populations
Understanding of substance abuse and mental illness
Ability to work independently and with others
Valid Driver's License
Proficiency in Microsoft Office Programs and other software
Paperwork processing skills
Computer skills
Strong problem solving skills
Degree not required but preferred. BLA, BS, BA required or experience homelessness and individuals experiencing tough circumstances
Flexibility
Ability to multi-task
Ability to help clean up
Criminal Background check (We will not discriminate based on criminal record but cannot hire individuals who committed specific offenses only).
