Position: IT Field Service Technician / ATM Technician Location: Juneau, AK, USA
Customer Engineers –
Responsible for performing installation of hardware, hardware diagnostics, maintenance, and repairs, including multi-vendor maintenance with customer satisfaction and asset management as additional areas of responsibility: requires customer interaction while performing repairs, installations, etc.; requires ability to work nights, weekends, overtime, flex shifts; requires a willingness to travel, excellent interpersonal and relationship skills, and an innovative approach to problem-solving.
A commitment to quality and customer service also required. Resource must have a valid driver's license and dependable transportation. Loading and unloading of parts, tools and equipment required. Bending, stooping, walking, and lifting in excess of 25 pounds required.
A high school diploma or GED is required at a minimum.
Preferably 1- 2 years' retail/customer based experience.
Roles and Responsibilities
Complete full unit replacements, basic repairs, and light repairs on retail environment POS systems.
Troubleshooting with light repair of POS Register terminals, Flatbed Scanners, and all Register Peripherals-Front End and all outlying register locations.
Simple troubleshooting to be completed (reseating cables, reboot, double-dump) and parts replacement with use of whole unit parts in kit given.
Cleaning of equipment - Installation inclusive of software loads and upgrades.
Miscellaneous tasks as required and directed by NCR.
Please note:
Strong customer service, communication, problem solving, and analytical skills.
Work locations and schedules will be sent out from the company daily
