Vacancy expired!
Do you have a passion for animals and teamwork? Do you enjoy a fast paced work environment? Alaska Veterinary Clinic wants you! We are a team of passionate hard working supportive people, who have come together to do what we love; provide top notch care to our clients! We are looking for individuals who share our passion in quality care and can keep up with our ever changing, fast paced, growing practice. Please submit your resume to the email listed, cover letter is not necessary.
CSR (Client Service Representative)
Major Responsibilities:
Professionally receives incoming calls on the telephone, using prescribed telephone techniques.
Schedules client appointments and addresses client questions including calling clients back.
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians’ time.
Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic.
After preparing patient’s chart, communicates with front technician as to the client’s needs, and follow through to be certain that the client’s needs are taken care of.
Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.
Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor.
Assists emotional and/or grieving clients by escorting them to a private area.
Completes all filing, including paid invoices, radiographs, lab reports, and correspondence.
Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital. Also counsels clients as to payment options.
Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone.
Follows up with clients via phone after a patient visit/surgery or to schedule a doctor recommended treatment (This responsibility may be shared with a technician).
Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift.
Ensures the front office is clean and tidy, maintaining a professional appearance at all times.
Assists the Hospital Manager with special projects during slow times.
Maximizes schedule based on Doctor and time needed for an appointment.
Checks follow ups throughout the day and addresses as needed.
Provides cost estimates and prepares client invoices while informing clients of credit policies and any outstanding balances.
Enters charges accurately into the computer using appropriate codes and take client payments.
Balances out cash drawer at completion of day’s business, prepares bank deposits
Knowledge of medical terms and pharmaceutical names
Performs over the counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc.
Qualifications:
Telephone etiquette and Client Service Excellence
Basic veterinary medical knowledge, including products and services, is desired
English language and written skills required
Familiar with the use of policies, reports, and form completion
Interpersonal skills including working in a team environment
Handling difficult situations including emergencies
Basic computer skills (Microsoft Office, E-mail, and AVImark experience preferred)
Strong organizational skills with ability to multi-task and still attend to details
Payment handling and basic finance skills
Professional and courteous
High school degree
Associates/Bachelor’s degree a plus
Prior client service experience in related area preferred but not required
Non-exempt position
