Customer Service Representative (Sterling, AK)

Customer Service Representative (Sterling, AK)

01 May 2019

Customer Service Representative (Sterling, AK)

Vacancy expired!

Vitus Energy is the holding company for Vitus's marine and terminal operations. The core of our business is managing the delivery of fuel from international and domestic sources to a wide variety of customers in Alaska. In addition, Vitus Energy sells gasoline and convenience products at retail stations.

The Customer Service Representative operates a retail facility by providing exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all. The ideal candidate is someone who is people-oriented, self-motivated, dependable, able to work effectively and safely in a fast-paced environment while maintaining 100% total customer focus.

Essential Functions

- Provides exceptional customer service, including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return.

- Conducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and procedures.

- Performs daily station responsibilities, including cleaning duties inside and outside, prepare quality food products, and stocking of merchandise.

- Interacts and communicates effectively and productively with others.

- Support and follow established safety, security, quality, and CSIs policies, procedures, practices and programs.

- Provide regular and predictable attendance.

Principal Duties include but are not limited to:

- Provides top quality customer service at all times and to every customer.

- Secures all funds in safe or register. Makes timely drops and maintains cash drawer at or below maximum level, in accordance with Company policies, guidelines and procedures.

- Performs daily station cleaning while maintaining a safe work environment.

- Complies with company standards on carding customers for all age restricted products.

- Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes. (Based on location)

- Courteous, professional contact with co-workers, customers, vendors, and community at large.

- Neat appearance and good personal hygiene in compliance with company image standards.

- Takes reasonable precautions and measures to protect company assets.

- Preserves the safety of self, fellow employees and all others in the work location.

- Complete other tasks as assigned by management.

Job Specifications

Required Skills and Experience Include but Not Limited to:

- Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.

- Strong interpersonal and verbal & written communication skills.

- Ability to read, write, speak and comprehend English

- Ethical, honest, trustworthy, respectful, compassionate, supportive and patient

- Ability to handle challenging situations professionally and exercising good judgment

- Basic math skills such as addition, subtraction, multiplication, and division.

- Previous cash handling and customer service experience.

Physical Demands Include but Not Limited To:

- Ability to stand and walk for long periods of times on hard and uneven surfaces.

- Ability to process information and merchandise through cash register system. Repetitive motion with hands, wrists, elbows and shoulders.

- Ability to operate and use all equipment necessary to run the store. Vision and depth perception is required.

- Ability to bend, carry, push, pull, stoop, squat, twist or lift to stock merchandise and clean station in narrow spaces. Merchandise, equipment and cleaning supplies throughout the station generally weighing 0-50 pounds.

Use of strong chemicals.

- Periodic exposure to all outdoor conditions at all times of day.

- Occasional exposure to prolonged periods in walk-in coolers at 34F.

- May also experience extreme hot temperatures when operating store equipment.

Vitus Energy is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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