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Need a desk clerk for various shifts 7am-3pm, 3pm to 11pm or 9pm.
We are also seeking a general manager which may or may not have hotel experience.
***Front Desk Agent***
The front desk agent responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Here are your daily ESSENTIAL DUTIES/RESPONSIBILITIES:
-Greets and completes established check-in and check-out procedures for arriving and departing guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
-Regularly calculates and/or posts $, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
-****Courteously answers inquiries and accepts reservations, both in person and by telephone.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
-Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Performs other duties as assigned, requested, or deemed necessary by management.
JOB QUALIFICATIONS:
-Must have high school diploma or equivalent, know standard cash handling procedures, and knowledgeable of computerized cash register systems.
-Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills. ----
-Must be fluent in spoken and written English.
Please Email your resume! Must be able to work through fall and winter for full time employment with transportation.......