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ReceptionistDate Originated: July 2019Location: ArizonaReports To: Office ManagerSupervises: N/ASummary: This position intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner, and helps managers as requested.Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following. Operates a multi-line phone system and screens incoming calls as requested by managers. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Develops knowledge of basic dealership information in order to respond to callers who have general inquiries. Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism. Other duties as assigned or required by management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school diploma or equivalent, 1 3 years related experience or training, automotive experience preferred. Must be able to work extended hours, evenings, holidays and weekends. Must demonstrate the ability to read, write and communicate the English language. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following. Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment Manual dexterity to perform data entry functions Ability to bend, pull, stoop and reach to perform functions Ability to lift 25-30 lbs. May be exposed to heat, fumes, noise, and humidity, etc. Must have the cognitive and mental capacity to perform essential job functions Must be able to communicate effectively orally and in writing Visual acuity to read documents, computer screens, files, etc. Ability to hear in person and via phone The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Martin Automotive Group/Glendora Chevrolet reserves the right to revise or change job duties and responsibilities as the need arises.Martin Automotive Group/Mercedes Benz of Flagstaff is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.Approved By: Date: Reviewed By Employee & Manager: Name / Position Signature Date Employee Name Job Title Manager Name Job Title Please apply online with Mercedes Benz of Flagstaff at: https://mercedes-benz-of-flagstaff.hrdrivehiring.com/job/139209/front-desk-recptionist?s=cl
