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We are looking for a responsible, courteous, self-motivated manager for our 5 short term rental properties in Sedona, AZ. We prefer someone with a background in professional cleaning and/or property care taking and/or management.
This is a great job for an Airbnb super host that has perfected on the ground management of AirBnb properties, existing property manager, or home caretaker with hospitality experience. Must be able to pass a background check for consideration and conduct an in-person, online interview, or have an established operation in place already that we can meet about. Must have a hospitality oriented mindset.
We are looking for one person or group to become our go to on the ground manager for Sedona Properties.
BONUS: If you are an existing co host or property manager there may be additional opportunities as we have an extensive booking management and marketing system in place for short term rentals. If you have perfected on the ground operations, we can take care of the back end management for other properties you manage/care take/host or wish to take on in the future.
We list properties on Several short-term rental listing sites, offer a 24/7 guest communication service, revenue optimization, payment processing, handle damage insurance/claims and much more.
In the last 3 years we have operated properties in Sedona, Flagstaff, and Metro Phoenix. Additionally, we provide booking management services for other property owners on a selective basis. We are owners, investors and partners in real estate, not a property management company. We have achieved superior listing search positions on major short-term rental sites while maintaining annual averaged 85+% occupancy rates. We are experts when it comes to Short term stay (less than 30 days) furnished properties.
ROLE & RESPONSIBILITIES:
1. CLEANING/ CLEANING MANAGEMENT: Regular and thorough professional cleaning for five, 2-bedroom properties in Sedona. Responsible for overseeing "Hotel Ready" type cleaning with professional folding of towels, bedding, and display of consumables as needed. Cleaning can usually be completed within 1-3 hours and deep cleans must coordinated bi annually.
Must be able to bring on/oversee additional cleaners as needed. We average 8 cleanings per month per property. Sometimes there are many on the same day. This varies. Sometime there are more, or less cleanings in a given month. We prefer to pay a base fee per each cleaning and have you provide cleaning supplies for the job, but this may be negotiable.
LAUNDRY: Laundering can be done onsite, but preferably can be batched and completed off site.
CALENDARING: You must coordinate your schedule to be available for cleanings as guests check out of properties at 11am in order to prepare for new guest arrival at 3pm. We ask guests to provide estimated arrival and departure time so that sometimes you can clean earlier or later when possible. We have an optional way for you to make more money as we can charge guests late check out fees (this is a common guest request). If you can accommodate a late check out we will give a bonus for accepting the late checkout request. If you cannot accommodate that is fine, we will just deny the late check out request.
SMART PHONE/COMPUTER: You must use a smartphone and or computer to access our software in in order to view guest check in times and calendar for prompt cleaning. We will also send you auto emails with cleaning date notifications and reminder with estimated guest arrival and departure time also.
GUEST DEPARTURE INSPECTION: If anything is damaged, missing, broken, or in need of maintenance you must notify us immediately with a picture and description of broken item.
SHIPPING: If guests leave an item behind after their stay, you must notify us and you will be responsible for shipping the item back to guest.
MAINTENANCE: Perform light maintenance, like applying touch up paint, replacing light bulbs, etc. during the cleaning.
BIANNUAL DEEP CLEANING: Perform deep cleans and carpet cleaning where applicable twice per year.
2. SHOPPING/RESTOCKING ALL PROPERTY SUPPLIES: Inventory of consumable items must be tracked for each property. When a consumable item is running low you can order items from our Amazon Business account and you must be able to receive Amazon packages. Alternatively, sometimes you may have to purchase the items locally to put in place at a property as needed. This should happen once every one or two months.
3. MAINTENANCE/PREVENTATIVE MAINTENANCE/LINEN QUALITY CONTROL: Complete thorough property inspections at least once per month. Maintenance including replacing air filters, applying touch up paint, replacing water softener salt, topping up grill propane tanks, testing all appliances and plumbing fixtures, etc. We will provide you with a walkthrough list and you will help us add to it as needed. Preferably you should be handy and able to complete these inspections and maintenance on your own or schedule a 3rd party handyman that we have worked with in the past at a minimum.
Keep track of linens and ensure we are maintaining quality linens and towels for guests. Replace as needed. Linens should be updated at least once per year so this will not happen often except for one off rare occurrence from guest damage. We keep multiple extras of everything on hand in the properties.
4. COURTEOUS/COOPERATIVE/RESPONSIVE: Must be courteous to guests and receptionists when you come in contact. 95% of our communications with our guests happens with our online receptionist team via booking website, text msg, and Email. 5% of the time guests will call to ask questions. Preferably you are able to take guest phone calls related to the property when they do call. We can set business hours for this and use a message or message service for afterhours calls. When our online receptionists cannot answer a guest inquiry they will contact you for you an answer and will then save your reply to use again in the future.
5. PROGRAM GUEST DOOR CODES: Every guest gets a unique door code for keyless access to the property during their stay. You will receive an auto email when a guest confirms a booking prompting you to program the code. This takes 2 minutes max once you get the hang of it and is very easy.
6. MISCELLANEOUS TASK RELATED TO THE PHYSICAL PROPERTIES: On rare occasion we may need you to contact utility companies on our behalf or meet utility contractors in person at the properties. You may be required to set up new accounts on our behalf, etc.
Our goal is to find one person or group that be our go to on the ground manager for Sedona. We may have additional properties in our system by the time you apply and we plan on adding a few to our system in Sedona either way in the near future.
For immediate consideration this applies to 5, two-bedroom properties in Sedona. We are open to compensation wants you may have so please let us know what you can do and what you need.
We are willing to share up to 10% of the total revenue generated on our properties to the right person or group. We will also pay cleaning fees for each cleaning. Other costs related to purchasing items for maintenance or property consumable we will pay for. With just these 5 properties this can be a part time job that will pay anywhere between $1000-$2500 per month plus cleaning fees that would bring an additional $2000-$3000 per month in cleaning fees you would earn. We have actual revenue numbers and proof of past cleanings to back this up.
The overall job is demanding but can likely be managed with 20 hours per week or less. As you bring on more of your own cleaners, your schedule can be more, or less flexible. The main variable is how much time you actually clean and/or bring on/oversee additional cleaners.
As mentioned, there are more opportunities for this to grow and your compensation would grow accordingly.
If you can only handle some of the roles but not all we still want to hear from you. We already have cleaners and maintenance people in place but really prefer one person or group to really take over this job, own it, and operate how works best for them as long as they can work with our booking system and software.
Again, if you are super host, property manager, or hospitality minded property caretaker that has perfected on the ground the hosting, we may be able to help you increase your existing business as a bonus. We are more than happy to share our past results with you. We are confident we bring in the highest revenue possible compared most traditional property managers and other owners while delivering great value to our guests.
Meetings in Sedona will be arranged to show you our properties and you get you familiar with our software system and integrations you would need to utilize for the overall job. If you are a property management company that offer al a carte services for our needs, we can auto prompt you for all needed tasks if you already have a software system in place. You can also connect our calendars to your existing system for scheduling purposes also.
