Vacancy expired!
Empathy is second nature to you! You are emotionally mature and a level-headed leader who has the temperament to deal with the volatility of clients, staff and colleagues.
You know the latest trends of the spa world and can sell them. Youre always ahead of the competition!
Your drive to be the best is contagious; your team looks up to you!
If you find nodding to the above, you may be the right person for a Spa Director. We want you to join us!
Heres what the job would look like:
Directs and organizes the overall operation of the spa, to ensure high levels of guest satisfaction, service and marketing to maximize profits through outstanding customer service.
We are a 104 room full-service resort with a 5000 square foot spa, includes 8 treatment rooms and retail space. Staff of approximately 40 include FT, PT and on-call. Current annual volume is $1 Million. The present Spa Director has been on board for the past 12 years.
Here are your job responsibilities:
1. Plan and direct the functions of administration and planning of the Spa to meet the daily needs of the operation.
2. Monitor treatment staff schedules, balancing them accordingly to achieve a profitable result.
3. Maintain the appearance and cleanliness to the highest standards
4. Create and maintain professional merchandising of retail inventories to maximize profits
5. Implement effective controls of supplies and labor costs and monitor the budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
6. Regularly review and evaluate the degree of customer satisfaction of the Spa, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes. Investigate and resolve service complaints. Develop, along with assistance from supervisors, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, job descriptions, etc.
7. Insure compliance with all OLS Hotels & Resorts policies and procedures that relate to the Spa, as well as local, state, and federal laws and regulations.
8. Hire, train, supervise, develop, discipline and counsel all spa team members according to OLS policies and procedures.
You may be assigned these:
The percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Participate in the development of the annual budget; develop short and long term financial operating plans
Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.
Participate in Manager on Duty coverage program, which may require occasional weekend stay overs
Participate in community public relations for the hotel.
Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
Perform general cleaning tasks to adhere to health and safety standards.
Perform in the capacity of any position supervised.
Keep work area clean and organized.
Complete other duties as assigned by the General Manager.
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
These are what the job requires:
Education: Bachelors Degree or equivalent experience in the spa industry
Experience: Three to Five years spa management experience required.
Skills and Abilities: Requires advanced knowledge of the principles and practices within the spa profession. This includes experiential knowledge required for management of people and/or complex problems and spa management.
Requires oral and written communication skills.
Our expectations from you:
1. Abide by payroll policies, procedures and rules of conduct as stated in the OLS employee manual.
2. Demonstrate a working knowledge of all hotel safety and security procedures as required to maintain a secure and safe environment for employees as well as guests.
3. Report any unusual occurrences and/or request to the immediate supervisor/MOD.
4. Read and abide by all the regulations and rules of conduct stated in the Associate handbook.
Are you interested? Please apply
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=13608&clientkey=A563C2B507A952E68EFB59C308F1BE33&jpt=957d4cb1b67dbad123c737b41ff60a77
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No. of Associate supervised: Fifteen to Forty employees
Travel required: Local travel as assigned
Hours Required: Flexible; Scheduled days and times may vary based on need
