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The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.Bring your passion for oncology patient care to our mission of making cancer history. As an Oncology Medical Assistant you will be part of a growing program on the forefront of Cancer Treatment and Research. Banner MD Anderson Cancer Center in Gilbert, Arizona, is proud to be a comprehensive multi-disciplinary cancer center who insures comfort, consistency and continuity by taking an innovative approach to oncology care. In this role you can use your oncology expertise to tie together inpatient and outpatient aspects of care. Through our collaboration and affiliation with world-renowned MD Anderson Cancer Center in Houston, Texas we take our research from the laboratory to the clinic, offering cutting edge therapies not available elsewhere, including Phase 1-3 Clinical Trails. We empower patients to become cancer survivors. The scheduler role works in a centralized scheduling environment on a team that is responsible for all appointment scheduling for Banner MD Anderson Cancer Center physicians. The team schedules for diagnostic imaging, procedures and laboratory. The role requires scheduling accuarcy and the ability to work well in a fast paced environment. M-F normal office hoursYour pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.About Banner Gateway Medical CenterExperience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center. With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 176 private rooms, eight operating suites, a 37-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.About Banner MD Anderson Cancer CenterLocated in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including Stem Cell Transplantation and comprehensive Head & Neck cancer care. Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 50 infusion bays, a cryopreservation lab and much more. Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two way audio-video to assist the bedside nurse with patient care.About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.Job SummaryThis position is located in a medical clinic or physicians practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.Essential Functions
Provides customer service for patients, families, hospital scheduling departments, and other physicians offices. Acts as a resource to resolve room availability conflicts.
Receives physicians orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.
Schedules and re-schedules patients as necessary. Confirms patients appointments for the following days and informs patients of physicians orders or special instructions prior to appointment or procedure.
Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patients medical record. Updates demographic and insurance information in the practice management system.
Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.
May have supervisory accountability and/or provide direction to support staff.
Minimum QualificationsHigh school diploma/GED or equivalent working knowledge.The position requires skills normally gained with 2 years of scheduling experience in a physicians office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.Preferred QualificationsKnowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or workers compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.Additional related education and/or experience preferred.Job Number 255843Facility Banner MD Anderson Cancer CenterDepartment Central Scheduling-ClinicAddress : Street 1900 North Higley RdAddress : Location US-AZ-GilbertWork Schedule DayPosition Type FT: Full-TimePosting Category Billing / Registration / Scheduling
