Job Summary: Seeking a Senior IT Desktop Administrator to join our team to support our offices. This position will be working as a critical part of the team and will be primarily responsible for supporting our Arizona Business Services Office. The successful candidate will be expected to be transparent, accountable, work well independently, and solve problems impacting multiple clients and sites.
Essential Functions: Serves as the primary IT expert for the office:
Working with internal staff to resolve various technical issues (including troubleshooting Desktop, network, Citrix, A/V Conferencing, UC, etc.)
Assist staff with day to day PC, mobile device support.
Experience in service management using ServiceNow
Exploring new opportunities to add value to the organization and departmental processes
Performing other duties as assigned and be an integral part of the Desktop/Endpoint systems team at HQ
Escalate to other team members as necessary
As part of the Desktop/Endpoint systems team, this person will be:
Participating in the evaluation, planning, design and implementation of new application initiatives
Assisting in the creation of the system design and functional specifications for internal development projects
Identifying opportunities and implementing solutions to improve business processes and productivity
Providing on-going support of installed application systems including resolution of application systems incidents, root cause analysis of problems, impact analysis and planning of proposed system upgrades and patches
Analysis and development of enhancements to meet changing user requirements
Execution of change control procedures to ensure all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment
Maintaining all related technical documentation; where applicable, developing and communicating company policies and procedures
Working with business units and internal teams to strengthen existing capabilities
Maintains Quality Service and Departmental Standards by:
Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
Assisting in establishing and enforcing departmental standards
Ensuring the application of Enterprise IT policies, principles, and practices in the delivery of all services
Participating in the modification of related company SOPs
Minimum Education & Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying
Diploma/Bachelor’s degree in Information Technology, Information Systems, or equivalent preferred.
Minimum Five (5) years of experience as a Computer Technician or Desktop Support Specialist
Strong understanding of Microsoft operating systems and VDI technology (Citrix is preferred)
Experience supporting video conferencing solutions: WebEx, Zoom, etc.
Experience working with switches as well as racking servers
Experience in imaging and deploying endpoints.
Experience patching network cables
Ability to multi-task and prioritize projects effectively
Knowledge of networking theory, TCP/IP protocol and IP addressing
Assist with inventory management, audit, receiving and shipping of HW/material as needed
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email.
Azure experience is a plus.
Experience in creating and managing desktop imaging server is a plus.
Ajay Panchal InterSources Inc. Email: 39159 Paseo Padre pkwy # 106 Fremont CA 94538
InterSources Inc, a Certified Diverse Supplier, was founded in 2007, offers innovative solutions to help clients on Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrives our resources to deliver industry leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
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