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BCCP is a private investment company that owns a variety of business interests. BCCP is pursuing a laundromat roll-up strategy which is anchored by the strategic acquisition of select dry cleaners in the Phoenix metro area (Wash and CleanÂ). The Wash and Clean businesses are recent acquisitions, and BCCP is looking for the right individual to manage the current portfolio of Wash and Clean businesses. The right candidate should be ambitious, hungry, determined, should genuinely care for others, have a sense of urgency about his or her success, and not be afraid to devote about 15% to 20% of his or her time to sales prospecting for the delivery business.
Weve hired MBAs from Stanford and Harvard, and weve found that those credentials dont necessarily make them fantastic in the areas that are needed to be a success with BCCP. In view of this, we are reviewing all candidates with a minimum of high school diploma (and great real-world experience) all the way up to MBAs. The right candidate should have a track record of accepting responsibility for their failures (everyone fails at things) and demonstrated history of learning from his or her mistakes. BCCP provides an amazing long-term career growth opportunity for the right individual, with an opportunity to earn an equity position in the Wash and Clean business.
While we are in growth mode, you will wear many hats and you will physically perform many tasks across all departments. As we grow through acquisitions, we will hire additional staff to support you. Day one, you will be responsible for managing the dry cleaner operation, managing delivery drivers for the dry cleaners and the laundromat, sales, marketing administration, and overseeing the laundromat operations. The weekly commitment, including some Saturdays, should range between 45 and 60 hours per week, most likely closer to 60.
Overview of Position
- Manage the day-to-day operations of dry cleaning and laundromat businesses.
- Manage profit and loss of operations.
- Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning monitoring, appraising and reviewing job contributions; planning and reviewing compensation action and enforcing policies and procedures.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Sales Function
- Make cold calls and send emails to decision-makers at non-chain restaurants, small hotels & motels, to see if they would like us to pick up, wash/dry/fold, then deliver their linens back to them.
- Make cold calls and send emails to local businesses to determine if they would like to have their employees dry cleaning picked up and delivered.
- Manage customer and prospect accounts, keeping detailed notes, in CRM software.
- Identify and acquire high quality, long-term, "preferred" customers to support growth through acquisition and provide exemplary customer service.
Marketing Administration
-Take actions to execute the marketing plans delivered by corporate.
- Work with marketing vendors to supply them with what they need to help us execute our marketing strategy.
- Distribute content that attracts attention and helps establish the company as the go-to dry cleaners and laundromat in town.
- Brainstorm and develop ideas for creative marketing campaigns and content topics.
Delivery Route Management
- Be the first to arrive at the dry cleaners before employees to make sure drivers are ready for the day.
- Assess new and current driver skills assessment and performance to ensure they are meeting expectations
- Plan routes and manage/lead route delivery drivers on a daily basis.
- Provide coaching, training and motivation to new and existing Route Sales Representatives to ensure achievement of branch revenue, profit and growth goals. Ensure drivers review and verify route maps and route sheets daily for accuracy.
- Ensure drivers check load/dry clean pieces against invoices/tickets to ensure the count matches invoice.
- Ensure drivers load delivery vehicle in stop order to ensure stops are made in proper route sequence.
- Ensure drivers inspect delivery vehicles daily prior to departure, document on the Vehicle Inspection Sheet and report issues in a timely manner.
- Ensure drivers follow Route List and deliver dry cleaning to customers according to each customers delivery instructions.
- Ensure drivers pick up dry cleaning or bags/hangars from customer stops and record on tracking sheets.
- Ensure that at the conclusion of daily routes, drivers refuel delivery vehicles, completely unload vehicles and put contents in designated area, and return route materials and documentation to office.
- Manage associate performance to ensure customer base goals are achieved; hold Route Sales Representatives accountable for executing their duties and responsibilities, including, but not limited to, customer acquisition results, customer service, protection of Company assets and safety.
- Manage delivery vehicle needs to include oil changes, regular maintenance, cleaning and repairs.
- Fill in as a relief driver as needed due to high volume or to cover absences.
- Device & vehicle management to ensure we are utilizing all tools in the most efficient way possible.
- Ability to thrive in a fast-paced environment & must be highly organized.
Dry Cleaners Operations
- Immerse yourself in the dry cleaning production process to get a thorough understanding of what is required and operation and quality standards.
- Recruit, train, and develop personnel and assure that policies and procedures are being followed.
- Ensure all OSHA, DOT and safety guidelines are in compliance, promote safety and awareness in employees, and ensure a safe work environment. Report and investigate all safety and workers compensation claims.
- Review daily, weekly, and monthly reports to optimize operational efficiencies and effectiveness.
- Review and resolve reports and issues in a timely manner.
- Log all maintenance requirements for facilities and equipment and submit orders for repairs.
- Manage supplies inventory.
- Review and adjust employee time-keeping records.
- Maintain professional appearance of store and employees at all times
- Maintain relationships with local vendors and suppliers
- Ensure daily dry cleaning, spotting, wet cleaning and finishing of garments to our quality standards
- Responsible for overall Pieces Per Operator Hour (PPOH) and cost of goods.
- Achieves financial objectives by operating within a budget.
- Make bank deposits.
Laundromat Operations
- Provide roughly 10-12 hours per week of support to laundromat operations.
- Review machine out-of-service reports and ensure that repair techs are regularly servicing machines.
- Review and adjust employee time-keeping records and report total hours to corporate.
- Review machine out-of-service reports and ensure that parts are ordered promptly.
- Make bank deposits.
Time Allocation
- Sales - Cold calling and sending emails: 8 to 10 hours per week.
- Dry Cleaner Operations: 15 to 20 hours per week.
- Driver/Route Management: 10 to 14 hours per week.
- Laundromat Management: 10 to 12 hours per week.
- Marketing Administration: 2 to 4 hours per week.
Job Requirements
- High school diploma plus 7 years of relevant work experience, or bachelors degree with minimum 3 years of relevant work experience, including managing others.
- Proficient in MS Word, Excel, Windows, and ability to catch on quickly to new software.
- Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.
- Ability to work independently and prioritize effectively in a fast-paced environment.
- Possesses a high level of professionalism, excellent initiative, enthusiasm, and assertiveness.
- Positive demeanor, ability to learn and share new concepts to improve ROI, and possesses excellent professional judgment.
- Must successfully pass background, MVR, and drug test.
- Must be detail oriented and highly committed to excellence.
- Must be prepared to work 45 to 60 hours per week.
- Dedicated to providing exceptional customer service.
- Great written and verbal communication skills, you will be asked to provide a writing sample.
- Strong interpersonal and conflict resolutions skills.
- Exceptional team building capabilities.
- Strong analytical/decision-making skills.
Compensation
- $37,000 per year base + annual bonus equal to a percentage of net profit increases + commission. Base salary will increase up to $65,000 to $100,000 within 12 months depending on how well you achieve growth targets.
- Total compensation (including incentives) for the right candidate should be $60,000 to $80,000 in year 1.
- Opportunity to receive equity in the company after 3 years of service.
- Job Type: Full-time
