Customer Service Associate (Bilingual Spanish & English Only) (Chandler)

Customer Service Associate (Bilingual Spanish & English Only) (Chandler)

21 Jul 2024
Arizona, Phoenix 00000 Phoenix USA

Customer Service Associate (Bilingual Spanish & English Only) (Chandler)

Vacancy expired!

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Are you looking for a long-term career with a competitive salary and great benefits? Are you passionate about people and delivering an exceptional customer experience? This position is the right fit for you!

Apply today and get your career started as a Customer Service Associate or Bilingual Customer Service Associate with the nation’s largest non-bank mortgage lender. The start date for this opportunity will be the beginning of September. Enjoy a new facility with a large breakroom, games, and refreshments located conveniently in Chandler, AZ.

Daily Responsibilities:

Building strong relationships and connecting with your customers

Answering in-bound phone calls from customers in regards to mortgage servicing

Assisting customers with payments, due date changes, and other loan maintenance

Conducting follow-up calls to examine and ensure a resolution

Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed

Celebrating success, enjoying your work, and collaborating in a professional environment

Make the most of our compensation, benefits package, position details, and perks:

Salary: $16.11/hr

If fluent in Spanish, potential for an additional pay increase

Uncapped monthly bonuses based on customer service

10 weeks of 1st shift paid training (paid at the same rate)

Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement

New facility, large break room with games and refreshment station

Complimentary coffee and tea for all team-members

Must Have:

1 + years of solid customer service experience

Retail/Serving is a plus

No call center experience required

High School Diploma or equivalent

A genuine ability to connect with customers and build strong relationships

Availability to work any 8 hour shift within hours of operation:

Monday – Friday 7:00am – 8:00pm

Saturday 8:00am – 12:00pm (1 to 2 Saturdays a month)

Apply now: A recruiter will reach out within 24-48 hours to answer any questions and to guide you through the interview process!

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