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Customer Support Specialist
Overview:
Sendoso is seeking a highly ambitious individual who is passionate about interacting with and helping customers. The Customer Support Specialist is a customer facing role delivering ongoing support and guidance to our account base post-sale. You will focus on ensuring customer questions are answered in a quick and efficient manner and proactively surface the most common issues so that we can create support articles and material to help our customers avoid the same questions in the future. The ideal candidate has a history of success interacting with customers and answering support tickets.
Responsibilities:
Addressing and solving customer issues through email & phone contact, and possible chat
Identify & document bugs and features
Alert supervisors when there is an absence of information in the knowledge base
Suggest new content for the knowledge base to increase customer self-service
Analyze customer problems and research/provide solutions
Provide easily understand answers adapted to the customer situation
Skills and Competencies:
Customer oriented with a focus on quality and detail
Excellent interpersonal skills, with the ability to communicate effectively with individuals at all seniority levels
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
Logistics and Technology experience a plus
Work Experience:
Experience in a client-facing role at a software company
Proven track record of working with customers through support channels
Experience with Zendesk a plus
Who We Are:
Sendoso is a venture funded SaaS company with offices in San Francisco and Scottsdale. We are a cloud-based engagement platform that gives companies the ability to send direct mail, eGifts, wine, company swag, handwritten notes, welcome kits, and custom gifts. Sendoso automates delivery/fulfillment, simplifies ROI reporting, intelligently suggests recipients, and includes seamless integrations into Salesforce, Marketo, Engagio, SalesLoft, Eloqua, LinkedIn, Pardot, and many others. We offer competitive compensation, including health, dental, and vision benefits. Sendoso team members enjoy perks such as free snacks, monthly outings, and unlimited PTO but more importantly, every employee has a vital role in the growth and success of the company.
Apply here:
https://sendoso.com/company#careers?gnk=job&gni=8a7883a9688e28b30168e848a3a27274&gns=Craigslist