Membership Coordinator (North Scottsdale)

Membership Coordinator (North Scottsdale)

02 Apr 2019

Membership Coordinator (North Scottsdale)

Vacancy expired!

Who We Are:

The Professional Beauty Association (PBA) located in Scottsdale, Arizona is seeking a Membership Coordinator. PBA provides advocacy and resources to support companies and licensed professionals working in the beauty industry.

PBA is a stable, growing organization that provides a family oriented and collaborative team environment. PBA headquarters is conveniently located in North Scottsdale with easy access to major freeways.

Position Summary:

PBA is seeking a Membership Coordinator to support the day-to-day activities of the membership department. This position is often the first person a member or customer engages with at the association. Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, detail oriented, professional, articulate, positive, responsible, dependable and self-motivated. Travel to the associations annual events is required with other occasional travel possible. The position reports to the Director of Member Engagement and Services.

Core Responsibilities:

Supports association membership department to enhance the member experience. Responsibilities include:

Respond to inquiries from members and non-members on association activities and programs while maintaining knowledge of PBA programs, products, services and benefits

Respond to general membership inquiries regarding benefits, applications, payments, refunds, invoices, member cards, and website logins

Answer questions and respond quickly to resolve inquiries and requests

Convey confidence and enthusiasm in the value of PBA membership

Process membership applications and assist in the monthly billing and engagement process related to membership renewals

Maintain accuracy and assists with the integrity of membership data in Association Management System

Ensure positive experience for members/prospects on phone, online and in person at all times

Identify opportunities to improve processes, streamline operations, and avoid member confusion

Provide support for annual tradeshows and industry events, to include attendee registration, packing, set- up, attendance at event functions, information dissemination to attendees and exhibitors

Provide administrative support to staff

Other duties as assigned

Qualifications, Knowledge, Expertise:

Minimum of three years of related experience, preferably in a member or client services environment.

Experience with customer relations management (CRM) software a plus

Proficient with Microsoft Office to include: Word, Excel, and Outlook and previous database experience

Self-starter, positive attitude, and customer centric

Detailed-oriented with great organizational skills

Excellent written and verbal communication skills

Ability to work in a collaborative environment and independently

Personality Profile

Enjoys building relationships and serving members

Self-directed and motivated

Flexible and adaptive

Strong work ethic and intellectually curious

Special Conditions

Occasional overnight travel may be required

Ability to lift 50lbs

Long periods of standing, sitting, stooping and/or reaching may be required

Benefits Package

PBA offers a comprehensive benefits package including competitive base salary, annual incentive bonus, health, dental, vision, disability, group life & AD&D insurance coverage, eleven paid holidays, paid time off starting at 12 days per year, paid maternity/paternity leave, and a 401k retirement plan with an employer paid match up to 3% of wages.

PBA is an equal opportunity employer. For consideration, email resume and salary expectations. Please use PBA Coordinator in the Subject Line. No phone calls please. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

Job Details

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