Who We Are:
The Professional Beauty Association (PBA) located in Scottsdale, Arizona is seeking a Membership Coordinator. PBA provides advocacy and resources to support companies and licensed professionals working in the beauty industry.
PBA is a stable, growing organization that provides a family oriented and collaborative team environment. PBA headquarters is conveniently located in North Scottsdale with easy access to major freeways.
PBA is seeking a Membership Coordinator to support the day-to-day activities of the membership department. This position is often the first person a member or customer engages with at the association. Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, detail oriented, professional, articulate, positive, responsible, dependable and self-motivated. Travel to the associations annual events is required with other occasional travel possible. The position reports to the Director of Member Engagement and Services.
Supports association membership department to enhance the member experience. Responsibilities include:
Respond to inquiries from members and non-members on association activities and programs while maintaining knowledge of PBA programs, products, services and benefits
Respond to general membership inquiries regarding benefits, applications, payments, refunds, invoices, member cards, and website logins
Answer questions and respond quickly to resolve inquiries and requests
Convey confidence and enthusiasm in the value of PBA membership
Process membership applications and assist in the monthly billing and engagement process related to membership renewals
Maintain accuracy and assists with the integrity of membership data in Association Management System
Ensure positive experience for members/prospects on phone, online and in person at all times
Identify opportunities to improve processes, streamline operations, and avoid member confusion
Provide support for annual tradeshows and industry events, to include attendee registration, packing, set- up, attendance at event functions, information dissemination to attendees and exhibitors
Provide administrative support to staff
Other duties as assigned
Qualifications, Knowledge, Expertise:
Minimum of three years of related experience, preferably in a member or client services environment.
Experience with customer relations management (CRM) software a plus
Proficient with Microsoft Office to include: Word, Excel, and Outlook and previous database experience
Self-starter, positive attitude, and customer centric
Detailed-oriented with great organizational skills
Excellent written and verbal communication skills
Ability to work in a collaborative environment and independently
Enjoys building relationships and serving members
Self-directed and motivated
Flexible and adaptive
Strong work ethic and intellectually curious
Occasional overnight travel may be required
Ability to lift 50lbs
Long periods of standing, sitting, stooping and/or reaching may be required
PBA offers a comprehensive benefits package including competitive base salary, annual incentive bonus, health, dental, vision, disability, group life & AD&D insurance coverage, eleven paid holidays, paid time off starting at 12 days per year, paid maternity/paternity leave, and a 401k retirement plan with an employer paid match up to 3% of wages.
PBA is an equal opportunity employer. For consideration, email resume and salary expectations. Please use PBA Coordinator in the Subject Line. No phone calls please. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.