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MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.MedData has an excellent career opportunity available as a Bilingual Patient Advocate to work in a Hospital setting located in Phoenix and the surrounding area. This advocate will be cover shifts in the Emergency Room. The schedule for this Full Time role will be 4- 10 Hour Shifts (the hours/days are somewhat flexible). POSITION OVERVIEWThe purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.ESSENTIAL DUTIES AND RESPONSIBILITIES
Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
Complete the appropriate applications and following through until approved
Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
Provide exceptional customer service skills at all times
Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
Maintain assigned work queue of patient accounts
Collaborate with hospital staff, case managers, social workers, financial counselors
Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
Request home visits as needed to acquire documentation
As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
All other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
High School Diploma or GED
Some college coursework preferred
Prior hospital experience preferred
Adaptability when dealing with constantly changing processes, computer systems and government programs
Professional experience working with state and federal programs
Exemplary critical thinking skills
Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
Effectively communicate both orally and written, to a variety of individuals
Ability to multitask
Ability to function in a fast paced environment
Must fluently read, write & speak both English & Spanish
This job description is to serve as a guide but no way is it to be considered a comprehensive list of task, duties and responsibilities that will be required by the employee.To join our team of 2,000 employees and growing, please apply directly to this posting.MedData is an Equal Opportunity EmployerID: 2019-4947 External Company Name: Cardon Outreach External Company URL: www.cardonoutreach.com Street: 3200 N. Central Ave About The Company (Text Only): MedData, a MEDNAX (NYSE: MD) company, is a technology-enabled services organization that improves financial outcomes for hospitals by enhancing the patient experience and expanding their access to healthcare. The MedData managed services program includes a range of patient access and communications, revenue cycle management, and consulting and analytics solutions for healthcare systems, including billing, coding, patient balances, eligibility and enrollment, third party liability, and mobile apps.At MedData, we take great pride in our company, in each other, and in our 30+ year history of accomplishments and success. This pride is reflected in our everyday approach to working together. Each team member understands the importance of being part of a company that values their individual contributions and strives to help them achieve their personal goals as they work together to achieve the broader corporate goals. We believe that every team member contributes directly to MedData’s growth and success, and we are constantly searching for new talented, passionate and enthusiastic people who will take pride in being an integral part of our culture.
