Client Success Director

Client Success Director

16 Jun 2024
Arizona, Phoenix, 85001 Phoenix USA

Client Success Director

Vacancy expired!

Requirement
  • Bachelors or Master’s degree in computer science or related discipline.
  • 12 + years of relevant experience in software development, preferably in Data, Analytics, Information Management platforms
  • Should possess In-depth knowledge & working experience on P&C Insurance domain. Preferably on both Personal Lines & Commercial Lines
  • Primary Responsibility is to ensure that the customer gets the desired value out of the relationship as promised by Saama’s Executive Sponsors and Sales teams
  • Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Engineering/Implementation) to ensure that the targets are met
  • Actively work with Lead Generation teams in driving Campaigns, Participate in events to convert leads into opportunities and Prospects into Customers.
  • Proactively managing any escalations or issues related to project execution
  • Create 30-60-90 day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities
  • Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis
  • Showcase Saama’s point of view as a thought leader in the Data & Analytics space
  • Be the Point person for the customer in case of any questions/concerns that might arise with respect to the overall relationship with Saama
  • Work on being a ‘trusted advisor’ to the customers
  • Expected to be familiar with the product & services cross all of the products at all of the assigned customers
  • Expected to be customer’s first point of escalation and should be able to address those issues in the best interest of the customer
  • Perform Account Management activities and collaborate with internal & external PMO team to ensure alignment

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Job Details

  • ID
    JC15514013
  • State
  • City
  • Job type
    Permanent
  • Salary
    $120,000 - $160,000
  • Hiring Company
    Saama Technologies, Inc.
  • Date
    2021-06-08
  • Deadline
    2021-08-07
  • Category

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