Cloud Managed Services Delivery Manager

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Cloud Managed Services Delivery Manager

03 Dec 2024
Arizona, Phoenix, 85001 Phoenix USA
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Cloud Managed Services Delivery Manager

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Cloud Managed Services - Delivery Manager
Deloitte Cloud Managed Services (CMS) is a cloud offering to provide professional services to manage clients' cloud environments including infrastructure operation, cloud security, compliance and risk, and billing. To make sure CMS business grows smoothly, Business Operations team will work with CMS leadership and Finance to manage all financial tasks and mitigate financial risks in additional to other operational tasks.

Work You Will Do
The Open Cloud POD Delivery Manager will be responsible for providing support for all activities related to the support and services for a portfolio of clients within the pod. This entails service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. This person will also be responsible for managing daily operational activities of POD resources related to their client portfolio, and ensuring operational coverage to meet project requirements.

RESPONSIBILITIES
  • The Delivery Manager is responsible for the overall day-to-day operational management of their named accounts.
  • The Delivery Manager ensures delivery in line with the contractual obligations to the client and adhering to the SLAs, maximizing wherever possible.
  • The Delivery Manager works in concert with the related service delivery teams and Pod Leadership to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.
  • Efficiently managing the delivery and support of multiple simultaneous projects by leveraging project management tools.
  • Work with delivery team to develop and present periodic status reporting and present to client management personnel
  • Manage escalation processes and communication for high priority project incidents within their client portfolio
  • The Delivery Manager will be responsible for working with the security team to ensure all environments meet or exceed project security requirements.
  • The Delivery Manager will be responsible for managing and scheduling on-call, patching, and maintenance schedule and ensuring proper coverage for these activities.
  • The Delivery Manager will manage the on boarding of client projects to the Open Cloud platform.
  • The Delivery Manager will perform project management tasks for individual projects. Includes initial needs assessment, scope definition, resource planning, managing milestone/deliverable targets, and project closure.
  • The Delivery Manager will be responsible for working with Pod team members to develop repeatable solutions that will enable the delivery pod to manage and deploy solutions in a cost effective manner as well as enable the team to work more efficiently in day-to-day operations.


Qualifications - External

Qualifications
Required
  • 5+ years of Managed Services Project Management experience
  • 10+ years of SAP experience
  • 10+ years of Private/Public Cloud experience
  • Experience in managing multiple clients
  • Experience in managing multiple teams, cross-functional, spread geographically and across time zones.
  • Demonstrated capability to manage financials for a large portfolio ($10M + )
  • Presales and Renewal Deal management
  • Dealing with MSA SOW Change Orders
  • Demonstrated capability to effectively and manage C level relationships in a client facing role
  • Demonstrated capability to manage and scale multiple teams effectively to optimize costs and quality deliverables.
  • ITIL Foundation certification
  • Good project management and communication skills

Preferred Qualifications
  • SAP Certification
  • AWS/Google Cloud Platform/Azure/VMware Certification
  • PMP/Prince certification
  • SAP Implementation experience
  • On Prem Data Center to Cloud Migration experience
  • Consulting Background preferred
  • Application Managed Service Project Management Experience

Sponsorship:
  • Limited immigration sponsorship may be available.


Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world .

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals .

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Job Details

  • ID
    JC23789948
  • State
    Arizona
  • City
    Phoenix
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Deloitte
  • Date
    2021-12-02
  • Deadline
    2022-01-31
  • Category
    Et cetera
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