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Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Functional ExpertsWe are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs.You can make GDIT your place. You make it your own by turning obstacles into action. By owning your opportunity at GDIT, you’ll play an important role in providing the technologies and services that millions of healthcare professionals depend on, every day. Our work depends on an Education, Training, and Outreach (ETO) Specialist joining our Marketplace Assister Technical Support (MATS) program team to support the Centers for Medicare & Medicaid Services (CMS) activities.At GDIT, we put our people first. The MATS ETO team develops training materials, including user manuals, quick reference guides, and job aids, and creates communication materials, such as email templates, response templates, for the helpdesk system (Salesforce). Additionally, they review screen language for all MATS Information Technology development work.As an ETO Specialist supporting MATS, you will be trusted to work on conducting training discovery sessions with the client, drafting training plans, and designing and developing training materials. You will be responsible for ensuring Section 508 compliance and accessibility of all documents created and managing your time and collaborating with other instructional designers and IT professionals and subject matter experts.In this role, a typical day will include:Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.
Discussing ETO products with clients and assessing the best fit based on training needs.
Designing and developing training materials including user guides, quick reference guides, job aids, and other supporting documentation.
Ensuring products follow instructional design best practices and meet our internal standards and style guides.
Participating in stakeholder meetings and presenting ETO deliverables and solutions.
Creating communication including email language and response templates for new or existing IT development work.
WHAT YOU’LL NEED:Bachelor’s degree in Instructional Design, business, communications, or other related field.
Eight+ years of prior, relevant full-time work experience.
Working knowledge of health care, the ACA, and related issues.
Experience presenting to clients and stakeholders
Experience creating and developing training materials
Experience with Section 508 Compliance for documents
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years
PREFERRED QUALIFICATIONS:US citizen or a Green Card holder
Knowledge of Salesforce is a plus but not a requirement.
Ability to work independently and collaboratively.
Ability to provide positive and constructive feedback.
Strong presentation skills.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Excellent written and oral communication skills.
Sound analytic, problem solving, and qualitative skills.
Strong customer service skills.
Proven team player; strong relationship building skills both internally and externally.
WHAT GDIT CAN OFFER YOU:401K with company match
Customizable health benefits packages
Internal mobility team dedicated to helping you own your career
Challenging work that makes a real impact on the world around you
Full-flex work week
GDIT CAREERSOpportunity OwnedNot sure this job’s the one for you? Check out our other openings at gdit.com/careers.COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
